The economic regulator of the water sector in England and Wales
Nav opener/closer

Ideas, inspiration and insight

Across the world almost 800 million people still do not have access to clean drinking water close to home and over 2 billion do not have access to sanitation.

7 things you need to know about ethical business

The shared vision for the water sector includes the themes of delivering everyday excellence, stewardship for the future and adding value – to customers, communities and the environment. Delivering a wider social purpose – through an ethical way of doing business – is changing the way companies operate, but also regulation. Chris Hodges, Professor of Justice Systems and Fellow of Wolfson College, Oxford, tells us more.

The value of water

At Ofwat we’ve been exploring the future of water and wastewater services in England and Wales, including the value we all place on water. In this series of short videos, Claire Forbes, Ofwat’s Senior Director of Corporate Communications explains more.

Answering the Big Questions

Steve Kaye, CEO at UK Water Industry Research (UKWIR) talks about how innovation can flourish across the sector to help answer the ‘Big Questions’.

Not too big to care

Affinity for Business (AfB) are an independent water retailer in the open water non-household business retail market. The company puts its success down to having the right culture – both for customers and employees. We asked AfB to tell us more.

Chained but unshackled

Many thousands of people work within companies to deliver water and wastewater services in England and Wales every day. Thousands more work on behalf of the companies as contractors or supply the goods, services and innovations that make services possible – the supply chain.

Many hands make light work

Water and wastewater services in England and Wales face many challenges, including climate change and population growth. It will require transformational innovation to find solutions.

A face in the community

In April 2018 South Staffs Water set up its ‘Community hub’ – or ‘water shop’ as it’s known locally – for its customers and local people in Wednesbury in the West Midlands.

In the market for solutions

The water sector faces many challenges. Solving those solutions will need innovation and collaboration. But we can also harness the innovative instincts of markets.

A hub of innovation

Our water and wastewater services face many challenges, such as climate change and population growth.

The Art of War (on Plastics)

The global problems of plastic pollution, ecological damage and climate change have caught the public imagination in the UK.

Building a sustainable service culture

Jo Causon, CEO at The Institute of Customer Service, explains how water companies can build a sustainable service culture that delivers greater productivity, employee engagement and trust

Beyond the bottom line

Positive environmental and social outcomes for the future water industry and its long term investors.

Planting seeds for the future

There is a recognition that we need businesses and investors to play their part in tackling some of the challenges we face. But all investors are just interested in a quick buck right? Wrong.

Our watery places

Carys Goodwin, leading Ofwat’s review of environmental policy, talks about the need to look after our watery places.

Searching the globe to cut leaks

Water companies across the world are pooling resources to tackle water challenges, with Severn Trent Water and United Utilities founder members from the UK