We regulate the water sector in England and Wales
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About Water Stories

Ofwat is the independent economic regulator of water companies in England and Wales. We need to make sure people have trust and confidence in water by securing reliable, resilient and affordable services.

For people to have trust and confidence in water, we need to understand what people think about water as a public service.

In Water Stories, we are listening to customers directly, and finding out what they think about water. We will use these stories to develop a new narrative which will, in turn, be used to drive Ofwat policy and sector behaviour.

Get involved, share your story

Water touches every part of our lives and we all have a story to tell. What’s yours? Share your stories and thoughts about water to help us develop a new vision for the water sector.

Contact us

If you would like to talk to us about Water Stories, please get in touch using the link below. We aim to respond to all queries within two business days.