A face in the community

In April 2018 South Staffs Water set up its ‘Community hub’ – or ‘water shop’ as it’s known locally – for its customers and local people in Wednesbury in the West Midlands.

Increasingly, people expect businesses to act ethically and in the interests of the planet and society. They want to see them playing an active part in their communities. At the same time, while customer expectations are changing, many people value being able to speak to businesses and organisations in non-digital ways.

The shared vision for the sector highlights the importance for the sector to add value – that means value for money to customers, but it also means companies delivering value for communities and the environment.

In April 2018 South Staffs Water set up its ‘Community hub’ – or ‘water shop’ as it’s known locally – for its customers and local people in Wednesbury in the West Midlands. The hub was initially set up for 12 months as a trial to allow ‘hidden’ customers who might not otherwise make contact to interact with them and other support agencies face to face.

So what have the company learned about the trial – and how has it allowed them to add value? Read their Shorthand story ‘South Staffs Water Community Hub…one year on’ to find out more.

Find out more about South Staffs Water – and the community hub.

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