On the Case

Our newsletter looking at issues affecting your water and wastewater services, and how we protect you

Investigations

We carry out a range of different investigations and enforcement activity, from large and complex investigations into alleged breaches of competition law to smaller issues affecting individuals.

How we investigate

Resolving complaints, disputes and company failures is an important part of our work because it enables us to effectively target the most serious harm and...

Open cases

Investigations and disputes we are currently looking at.

Closed cases

Ofwat has powers to determine disputes and appeals under certain sections of the Water Industry Act 1991.

Whistleblowing

Whistleblowing is when a worker raises concerns about improper practices in their workplace. Whistleblowing can inform those who need to know about health and safety...

Making a complaint

A limited number of types of complaints about regulated water companies are dealt with by us.