We conduct research with household customers to better understand their needs, priorities and experiences in relation to the water and wastewater sector. The insights from research are used to test our own policies, and guide where and how we hold companies to account.
We also work closely with the Consumer Council for Water and conduct joint pieces of research.
Our research covers the following key areas:
- Affordability – this includes our latest cost of living research
- Customer experiences – this includes our research on people’s experiences when something goes wrong with water or wastewater services
- Customer views and preferences – this includes research on trust, satisfaction and priorities