Vulnerability focus report

Vulnerability report practitioners pack

Towards inclusive service for all: vulnerability launch event 18 February 2016

Presentations, notes and speeches from our launch event

Making services inclusive for all

Thoughts from Richard Khaldi, Senior Director of Customers and Casework


Research we commissioned shows that there has been a big increase in support for water customers who are potentially in circumstances that make them vulnerable, yet the sector still has a long way to go to meet customers’ needs.