Monitoring and assurance
- Monitoring financial resilience report 2017-18
- Monitoring financial resilience – charts and underlying data
- Monitoring financial resilience report 2016-17
- Monitoring financial resilience – charts and underlying data
- Monitoring financial resilience – snapshot
- Monitoring financial resilience report 2015-16
- Company monitoring framework: 2018 assessment
- Company monitoring framework: 2017 assessment
- Company monitoring framework: 2016 assessment
Service Delivery
- Service Delivery Report 2017-18
- Outcomes, performance commitments and outcome delivery incentives 2017-18
- Service Delivery Report 2016-17
- Outcomes, performance commitments and outcome delivery incentives 2016-17
Outcome delivery incentives
- Final determinations of in-period ODIs for 2018
- Final determination of in-period ODIs for 2017
- Final determination of South West Water’s in-period outcome delivery incentives for 2015-16
- Final determination of Severn Trent Water’s in-period outcome delivery incentives for 2015-16
- Final determination of Anglian Water’s in-period outcome delivery incentives for 2015-16
Service incentive mechanism
- Our annual service incentive mechanism (SIM) measures customer service