Our plans

We set out our plans to meet our strategy in our five-year business plan and our annual forward programme.

© Dan Lavric
© Dan Lavric

Our strategic priorities 2017-18

Trust and confidence in water and wastewater services can only be achieved by the sector, working with its stakeholders. As the economic regulator of the water sector in England and Wales, our role is to help it build trust and confidence with customers, the environment and wider society. We explain more about what this means in our vision for Ofwat.

For 2017-18, we have identified a number of areas where we can make the biggest impact for customers . We set these out below.

1. Working with and challenging the sector to improve the customer experience in particular by improving resilience, delivering a step change in customer service, maintaining affordability and driving efficiency.

2. Improving information and transparency in the sector to hold companies to account.

3. Supporting the development and investability of markets, to enable the sector to deliver more for less.

4. Securing stakeholder engagement and support for change.

5. Ensuring Ofwat has the skills, experience, systems, processes and culture to deliver the strategy.