Our plans

We set out our plans to meet our strategy in our five-year business plan and our annual forward programme.

© Dan Lavric
© Dan Lavric

Our strategic priorities 2018-19

Our work programme is designed to help us deliver our strategy, ‘Trust in water’.

Our priorities are the areas where we can make the biggest impact for customers now and in the future. We continually review our priorities to make sure we are delivering the maximum benefit and addressing the current challenges relating to the sector. Our strategic priorities are:

  • Delivering more for less for customers including through innovation, by regulating monopolies and developing markets.
  • Holding companies to account for good customer outcomes – by taking action when things go wrong, improving transparency and requiring companies to put customer interests at the heart of all they do.
  • Taking a long-term view of the sector, the impact of continuing environmental change, the development of the economy and customers’ changing expectations, to see how regulation, and Ofwat as regulator, can evolve.
  • Ensuring Ofwat is fit for the future, with the right culture, skills, governance, systems and processes.