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Creating our vision

Water stories

About us

This section of the website sets out how we will work with others for the benefit of customers of water and wastewater services and wider society in England and Wales both now and in the future.

Our vision

Our vision is to make the greatest contribution possible to improving life through water.

Who we are

We are a non-ministerial government department. We were established in 1989 when the water and sewerage industry in England and Wales was privatised

Our strategy

Time to act, together: Ofwat’s strategy sets out our ambition for the water sector: providing the very best service for customers, improving the environment and...

Who we work with

We work closely with many other organisations to enable water companies to deliver the vision for the sector.

Our duties

The duties for most of our work as an economic regulator are laid down in section 2 of the Water Industry Act 1991 (WIA91) as...

Ofwat and the environment

Safeguarding the environment is at the heart of everything we do. We use our regulatory tools and enable investment to protect and enhance the environment.

Our plans

We set out our plans to meet our strategy in our five-year strategic business plan and our annual forward programme.

Our performance

We report on our performance each year in our annual report.

Our values

We are committed to the highest standards of openness and accountability.

Service charter

Our commitment to listen, understand and respond to customers and stakeholders.