Open Water

Your water, your choice

Code of Practice

Business Customer Code of Practice


We do not generally deal with individual consumer complaints or enquiries.

Business customers

In this section of the website you can find information about water and sewerage supply to businesses, charities and public sector organisations.

Your water bill

In this section you can find out more about your water bill as a non-household customer

Choosing your water retailer

If you are a developer, or a non-household customer who uses a large amount of water, you may be able to choose the supplier of...

Surface water drainage

Water and sewerage companies have to remove and process the rain water which falls on properties and then flows directly or indirectly into the public...

Becoming a self-supply licensee

Eligible business customers are also able to choose to self-supply their own premises with retail services.

Supply and standards

Information for about pipes, supply and standards of service from water companies.

Reselling water

You are a water reseller you charge domestic tenants or others for water or sewerage services that a regulated water or sewerage company supplies to...