Who we work with

Our vision for the sector is ambitious and we cannot achieve it alone. We work with stakeholders to ensure that we can drive companies to deliver a good quality and reliable service for customers, the environment and wider society.


  • Household customers in England and Wales
  • Business customers in England and Wales
  • Vulnerable customers
  • Future customers
  • Society

Customer representatives

  • Consumer Council for Water
  • Customer advice bodies
  • Customer trade bodies
  • Customer challenge groups

UK, Welsh and local Government

  • Environment, Food and Rural Affairs (England)
  • Environment, Energy and Rural Affairs (Wales)
  • No. 10
  • HM Treasury
  • Cabinet Office
  • Business, Energy and Industrial Strategy
  • National Audit Office
  • Greater London Authority
  • Local authorities


  • Drinking Water Inspectorate
  • Environment Agency
  • Natural Resources Wales
  • Competition Markets Authority
  • Other economic regulators
  • UK regulators network (UKRN)
  • UK competition network (UKCN)
  • Water Industry Commission for Scotland (WICS)

Financial organisations

  • Current water company shareholders
  • Debt investors
  • Equity investors
  • Credit rating agencies
  • Financial advisors
  • Potential new investors
  • Auditors


  • UK Parliament
  • National Assembly for Wales

Water sector

  • Water and wastewater companies
  • Water only companies
  • Companies in the business retail market
  • Self-lay providers
  • Developers
  • Infrastructure providers
  • Potential new entrants
  • Water supply licensees
  • New appointments and variations
  • Supply chain
  • External engineers

Interest groups

  • Environmental groups and charities
  • Customer groups and social charities
  • Water company trade bodies
  • Academics and researchers
  • Water-related businesses
  • Think tanks and thought leaders
  • Trade unions
  • Consultants