Affordability

Our research in this area seeks to understand customers’ experiences around paying bills, and their perceptions of value for money.

Topic

Key materials

Date

Cost of living – wave five

This research report is the fifth in our cost of living series and looks at the experiences of water bill payers in England and Wales in relation to paying bills and perceptions of value for money.

The research was carried out by Savanta between 18 and 28 March 2024.

Cost of Living – Wave Five Report

Cost of Living – Wave Five data tables for England and Wales combined

Cost of Living – Wave Five data tables for England

Cost of Living – Wave Five data tables for Wales

Cost of Living – Wave Five ethnic minority booster sample

Cost of Living – Wave Five questionnaire

31 July 2o24
Cost of living – wave four

This research report is the fourth in our cost of living series and looks at the experiences of water bill payers in England and Wales.
It focuses on how bill payers are managing financially and the extent to which they are struggling with daily costs. It then looks at the impact this has on people’s wellbeing and day-to-day experiences.

The research was carried out by Savanta between 9 and 23 October 2023. 

 

Cost of Living – Wave Four Report

Cost of Living Wave Four – data tables for England and Wales combined

Cost of Living Wave Four – data tables for England

Cost of Living Wave Four – data tables for Wales

Cost of Living Wave Four – ethnic minority booster sample

Cost of living wave four questionnaire

 14 December 2023
Cost of living – wave three

This research report is the third in our cost of living series and looks at the experiences of water bill payers in England and Wales in relation to paying bills and perceptions of value for money. 

The research was carried out by Savanta between 20 and 31 March 2023. 

Cost of living – wave 3 report 

Cost of living – wave 3 data tables – combined England and Wales 

Cost of living – wave 3 data tables – England 

Cost of living – wave 3 data tables – Wales 

Cost of living – wave 3 data tables – ethnic minority booster sample 

Cost of living – wave 3 questionnaires 

30 May 2023 
Cost of living – wave two

This research report is the second in our cost of living series and looks at the experiences of water bill payers in England and Wales in relation to paying bills and perceptions of value for money. 

The research was conducted by Savanta between 4 and 13 October 2022. 

Cost of living – wave 2 report 

Cost of living – wave 2 data tables – combined England and Wales 

Cost of living – wave 2 data tables – England 

Cost of living – wave 2 data tables – Wales 

Cost of living – wave 2 data tables – ethnic minority booster sample 

Cost of living – wave 2 questionnaires 

1 December 2022 
Cost of living

This research report looks at the experiences of water bill payers in England and Wales in relation to paying bills and perceptions of value for money. 

The research was conducted by Savanta between 25 March and 1 April 2022. 

Cost of living – water customers’ experiences 

Cost of living data tables – combined England and Wales – Ofwat 

Cost of living data tables – England – Ofwat 

Cost of living data tables – Wales – Ofwat 

Cost of living data tables – ethnic minority booster sample – Ofwat 

Cost of living questionnaire – Ofwat 

May 2022 
Cost of living; help and support

This research outlineswhat weheard during the Listen Care Share conversation. It highlights the challenges faced by water customers and suggests areas for water companies to consider changing their approach. 

Listen Care Share – Ofwat 

Listen Care Share: ICM research – Ofwat 

Listen Care Share: Panelbase data tables – Ofwat 

Listen Care Share: Panelbase questionnaire – Ofwat 

July 2021