Our research in this area seeks to understand customers’ experiences around paying bills, and their perceptions of value for money.
Topic |
Key materials |
Date |
Cost of living – wave five
This research report is the fifth in our cost of living series and looks at the experiences of water bill payers in England and Wales in relation to paying bills and perceptions of value for money. The research was carried out by Savanta between 18 and 28 March 2024. |
Cost of Living – Wave Five Report
Cost of Living – Wave Five data tables for England and Wales combined Cost of Living – Wave Five data tables for England Cost of Living – Wave Five data tables for Wales |
31 July 2o24 |
Cost of living – wave four
This research report is the fourth in our cost of living series and looks at the experiences of water bill payers in England and Wales. The research was carried out by Savanta between 9 and 23 October 2023.
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Cost of Living – Wave Four Report
Cost of Living Wave Four – data tables for England and Wales combined Cost of Living Wave Four – data tables for England Cost of Living Wave Four – data tables for Wales |
14 December 2023 |
Cost of living – wave three
This research report is the third in our cost of living series and looks at the experiences of water bill payers in England and Wales in relation to paying bills and perceptions of value for money. The research was carried out by Savanta between 20 and 31 March 2023. |
Cost of living – wave 3 report
Cost of living – wave 3 data tables – combined England and Wales Cost of living – wave 3 data tables – England Cost of living – wave 3 data tables – Wales Cost of living – wave 3 data tables – ethnic minority booster sample |
30 May 2023 |
Cost of living – wave two
This research report is the second in our cost of living series and looks at the experiences of water bill payers in England and Wales in relation to paying bills and perceptions of value for money. The research was conducted by Savanta between 4 and 13 October 2022. |
Cost of living – wave 2 report
Cost of living – wave 2 data tables – combined England and Wales Cost of living – wave 2 data tables – England Cost of living – wave 2 data tables – Wales Cost of living – wave 2 data tables – ethnic minority booster sample |
1 December 2022 |
Cost of living
This research report looks at the experiences of water bill payers in England and Wales in relation to paying bills and perceptions of value for money. The research was conducted by Savanta between 25 March and 1 April 2022. |
Cost of living – water customers’ experiences
Cost of living data tables – combined England and Wales – Ofwat Cost of living data tables – England – Ofwat Cost of living data tables – Wales – Ofwat Cost of living data tables – ethnic minority booster sample – Ofwat |
May 2022 |
Cost of living; help and support
This research outlines what we heard during the Listen Care Share conversation. It highlights the challenges faced by water customers and suggests areas for water companies to consider changing their approach. |
Listen Care Share – Ofwat
Listen Care Share: ICM research – Ofwat |
July 2021 |