Businesses, charities and public sector organisations

In this section of the website you can find information about water and sewerage supply to business, charity and public…

Complaints

We do not generally deal with individual consumer complaints or enquiries about water companies.

Residential

In this section of the website you can find information about water and sewerage supply to household consumers.

Your water bill

Here you can find out more about your water bill as a household customer.

Customer assistance

Some customers need assistance with paying their water bills or with accessing the services of their water or sewerage company. This section tells you about...

Supply and standards

Information for about pipes, supply and standards of service from water companies.

Your water company

There are different types of regulated companies in the water and sewerage sectors

Conserving water

Water is a precious resource, and is likely to become more so in the coming years. It is something we cannot live without.

Discover Water dashboard

The Discover Water dashboard is designed to show how water companies in England and Wales are performing.