Company obligations

This section of our website sets out the requirements that the companies we regulate should comply with.

Approval of transfer schemes

A Transfer Scheme is used by exiting undertakers to transfer property, rights and liabilities to acquiring licensees.

Annual performance report

All companies (including small water companies) will need to submit a, annual performance report for 2015-16 onwards to demonstrate compliance with their separate price controls.


We regulate and oversee a number of different charges that companies set. These cover a range of policy areas

Information and assurance

We expect companies be transparent and to provide information to their customers and stakeholders that enables them to understand how the company is performing.

Engaging with customers

Each company will: provide information to customers which empowers them to secure the lowest possible bills and best possible service


An overview of the legislation that affects the water sector in England and Wales.

Water resource planning

The water companies in England and Wales deliver water, sanitation and drainage services to almost 55 million people every day.

Board leadership

We have developed a set of principles that represent the minimum standards for board leadership, transparency and governance for companies operating in the water sector.

Getting a new appointment

There are opportunities for limited companies to provide water and sewerage services or water only services for a defined area in place of the existing...

Becoming a water supply licensee

A water supply licence allows you to access an appointed water company's supply system to supply water to eligible premises.

Negotiating with new entrants

If you are an appointed water company you have a duty to provide access to your supply systems on reasonable terms.

New connections

We use the term new connections here to describe where a customer requires either or both