Contact us

For individual enquiries and complaints about water companies

The Consumer Council for Water  is the statutory consumer body for the water sector in England and Wales.

If you are concerned about your water bill or have a complaint about your water company, first discuss it with your water company. If you remain unhappy, please contact the Consumer Council for Water, which will be able to offer further assistance and advice.

Make an enquiry or complaint via the Consumer Council for Water

Or call 0300 034 2222 (for customers in England) / 0300 034 3333 (for customers in Wales)

 

Other enquiries and complaints about water companies

We do not generally deal with individual consumer complaints or enquiries about water companies or individual water bills.

There are a small number of complaints we do deal with.

Find out more

Making an information request

You have the right to request information from us under certain legislation.
Find out more

Questions about the quality of your drinking water

We do not regulate drinking water quality.
Drinking water quality is regulated by the Drinking Water Inspectorate.

Questions about the environment and pollution

We do not regulate environmental issues – including flooding or pollution.
Environmental quality is regulated by:

Water in Scotland

We do not regulate in Scotland.
The economic regulator for water in Scotland is the Water Industry Commissioner for Scotland.

Water in Northern Ireland

We do not regulate in Northern Ireland.
The economic regulator for water in Northern Ireland is the Utility Regulator.

Comments, compliments or complaints about Ofwat

We are committed to providing you with a high quality service. If you have something to say about the service we provide, or the way we provide that service, please tell us. Your comments help us learn about what is important to you and show us the areas in which we can improve.

Have you got some great feedback for one of our colleagues? If so, please email us at [email protected], tell us the name of the person, and about the service you received from them. In turn, we will thank the person involved and make sure that we share their good practice, and therefore, continue to improve our service.

If you are unhappy in any way about the service you have received we would like to know right away, but we also have a complaints procedure which you can follow.

Whistleblowing

If you work in the water and sewerage sector and have concerns about improper practices in a business we regulate we would encourage you first to use the whistleblowing procedures in your workplace. If there aren't any or if you don't feel able to do so (for whatever reason), contact our case management office by email at [email protected] or by telephone on 0121 644 7500, or in writing at:
Case Management Office
Ofwat
Centre City Tower
7 Hill Street
Birmingham
B5 4UA
You can find out more in our whistleblowing section.

Media enquiries

Our media centre contains information for press and the media, including contact details.

Requesting a speaker

We are happy to receive requests to speak at events, and will consider every request we receive.
 Please complete our speaker and event requests form.

Technical problem with our website

To report issues with the website such as broken links or problems with accessibility please email [email protected].

Our offices

Birmingham office:
Centre City Tower
7 Hill Street
Birmingham B5 4UA
Map of our Birmingham office.

London office:
4th floor
21 Bloomsbury Street
London WC1B 3HF
Map of our London office.
By email: [email protected]
By phone: 0121 644 7500
By fax: 0121 644 7559