OfwatSite last updated on 5 March 2014
The economic regulator of the water and sewerage sectors in England and Wales
Ofwat (The Water Services Regulation Authority) is the economic regulator of the water and sewerage sectors in England and Wales. We are here to make sure that the companies provide household and business consumers with a good quality service and value for money. Find out more about us, and about the water and sewerage sectors.
Revised 2014 price review models and data tables published
One of the ways we deliver our duties is to set the price, investment and service package that customers receive. This includes controlling the prices the companies can charge their customers. As part of setting price controls for 2015-20, we have published revised data tables that pre-qualifying companies will need to submit if they want to accept our risk and reward guidance, and an update to our financial model. We are also now sharing details on the range of models that feed data from the data tables into the financial model. And we are publishing the risk assessment tool which tests the impact of various scenarios on companies’ returns and customer’s bills.
Are you eligible for the WaterSure scheme?
The WaterSure scheme is available for certain customers with a water meter. It allows them to have their bills capped. This is to make sure that these customers don’t cut back on how much water they use because they are worried about how they will pay their bill. You may be able to get join the scheme if you receive a qualifying benefit and either you are responsible for three or more children, or someone living with you has a medical condition which requires significant additional use of water. Find out more about WaterSure.
Using a third party to pay your water bills
Some third party companies may offer to act as your agent with your water company, so that you pay the third party and the third party pays your water company. If the third party stops paying the water company, you are still responsible for paying your water bill, even if you have already paid the third party. We do not regulate the relationship between you and the third party. So you should carefully consider the terms and conditions of the contract offered. Find out more about third parties and intermediaries.