OfwatSite last updated on 18 August 2014
The economic regulator of the water and sewerage sectors in England and Wales
Ofwat (The Water Services Regulation Authority) is the economic regulator of the water and sewerage sectors in England and Wales. We are here to make sure that the companies provide household and business consumers with a good quality service and value for money. Find out more about us, and about the water and sewerage sectors.
Protecting customers where there are very material differences between companies’ re-submitted plans and Ofwat’s wholesale cost assessment
Ofwat has written to Bristol Water, Thames Water and United Utilities to tell them that it is already clear that very material differences remain between their re-submitted plans and our assessment of efficient wholesale costs. We have published the information we sent to the companies concerned.
Buying water and wastewater services from unlicensed businesses
There are unlicensed people or businesses that may try to sell you water and wastewater services. These businesses are usually called 'billing agents'. They may phone you at home or knock on your door. Billing agents may offer to contact your licensed water company for you to get a discount on your water bill or get you a refund of money you have already paid. Billing agents will charge you money for doing these things.
Could you save money with a water meter?
If you are struggling to pay your water bill and you do not have a water meter, you may be able to save money on your bill by switching to a water meter. Household customers in England and Wales can choose to have a meter fitted in their homes free of charge. The amount you may save depends on how much you pay now, the number of people living in the property and how much water you use. Find out more about water meters.