Water today, water tomorrow
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Site last updated on 30 June 2015

The economic regulator of the water and sewerage sectors in England and Wales

Ofwat (The Water Services Regulation Authority) is the economic regulator of the water sector in England and Wales. Our role is to help the sector build trust and confidence with customers, the environment and wider society. Find out more about us.

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On the Case for customers  

New service standards for home builders; a new body to sort out complaints; your water meter rights; water companies working on your land. Get the latest news on issues affecting water and wastewater services in England and Wales, and how we protect you. Find out more by reading our ‘On the Case’ newsletter.

Choices about water connections for home builders

If you need a water or sewerage connection for a new house or other development you can choose whether to ask the water or sewerage company to install the pipework or to choose your own contractor to do the work. This second option is called 'self-lay'. Find out more about your choices for water connections.

TapReferral of Bristol’s final determination to CMA

In December we set limits on the prices companies can charge between 2015 and 2020. Our decision meant that average bills in England and Wales are due to fall by around five per cent in real terms by 2020, while at the same time seeing improved levels of service. All but one company accepted our final determination.

Bristol Water asked for its final determination to be referred to the Competition and Markets Authority (CMA) for review. We have now done this. The process is now taken forward by the CMA who will open Bristol’s final determination. Updates on the case, including our opening statement, are available from the CMA.

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