OfwatSite last updated on 6 December 2013
The economic regulator of the water and sewerage sectors in England and Wales
Ofwat (The Water Services Regulation Authority) is the economic regulator of the water and sewerage sectors in England and Wales. We are here to make sure that the companies provide household and business consumers with a good quality service and value for money. Find out more about us, and about the water and sewerage sectors.
Companies submit business plans
One of the ways we deliver our duties is to set the price, investment and service package that customers receive. This includes controlling the prices the companies can charge their customers. We can confirm that companies have now submitted their business plans setting out their proposals for 2015-20. We will now analyse and challenge companies’ plans – and proposed bill changes – to make sure customers get the right level of service for the right price, while ensuring companies can raise finance to continue to invest in the sector.
Thames Water’s application for extra price rise turned down
All companies can ask us to reset their price limits between five-yearly price reviews. They can ask for this if specific changes lead to a significant reduction in their revenue or increase in their costs. This is known as an interim determination. Thames Water asked us to reset its price limits for 2014-15. We found that the evidence it submitted did not justify its proposed increase in customers' bills. Find out more in Final determination of Thames Water’s IDoK application.
Using a third party to pay your water bills
Some third party companies may offer to act as your agent with your water company, so that you pay the third party and the third party pays your water company. If the third party stops paying the water company, you are still responsible for paying your water bill, even if you have already paid the third party. We do not regulate the relationship between you and the third party. So you should carefully consider the terms and conditions of the contract offered. Find out more about third parties and intermediaries.