OfwatSite last updated on 20 November 2014
The economic regulator of the water and sewerage sectors in England and Wales
Ofwat (The Water Services Regulation Authority) is the economic regulator of the water and sewerage sectors in England and Wales. We are here to make sure that the companies provide household and business consumers with a good quality service and value for money. Find out more about us, and about the water and sewerage sectors.
Ofwat has published draft price controls for water and sewerage companies in England and Wales
The draft decisions mean average bills for water and wastewater customers would fall by around 5% in real terms between 2015 and 2020. Customers would also see better levels of service. This would be supported by a substantial investment programme worth more than £43 billion – or almost £2000 for every household in England and Wales.
Companies and other stakeholders can make representations on our draft decisions until 3 October 2014. We will publish our final decisions in December 2014. Find out more about our draft determinations.
Buying water and wastewater services from unlicensed businesses
There are unlicensed people or businesses that may try to sell you water and wastewater services. These businesses are usually called 'billing agents'. They may phone you at home or knock on your door. Billing agents may offer to contact your licensed water company for you to get a discount on your water bill or get you a refund of money you have already paid. Billing agents will charge you money for doing these things.
Could you save money with a water meter?
If you are struggling to pay your water bill and you do not have a water meter, you may be able to save money on your bill by switching to a water meter. Household customers in England and Wales can choose to have a meter fitted in their homes free of charge. The amount you may save depends on how much you pay now, the number of people living in the property and how much water you use. Find out more about water meters.