OfwatSite last updated on 17 December 2014
The economic regulator of the water and sewerage sectors in England and Wales
Ofwat (The Water Services Regulation Authority) is the economic regulator of the water and sewerage sectors in England and Wales. We are here to make sure that the companies provide household and business consumers with a good quality service and value for money. Find out more about us, and about the water and sewerage sectors.
Water bills held down for 2015-20
We have published the results of our 2014 price review, where we set limits on the prices monopoly water companies in England and Wales can charge their customers from 2015 to 2020. Customers will get more and pay less, with 5% average drop in water bills over five years and companies investing £44 billion in improving services and protecting the environment.
Protect your pipes from winter weather
During this period of cold weather it is a good time for you, your family and community to think about protecting your pipes.
Pipework on your property is your responsibility, so it's worth protecting it during the cold weather to prevent problems with burst pipes and later thaws. The Met Office has more information about preparing for winter weather.
Are you eligible for the WaterSure scheme?
The WaterSure scheme is available for certain customers with a water meter. It allows them to have their bills capped. This is to make sure that these customers don’t cut back on how much water they use because they are worried about how they will pay their bill. You may be able to get join the scheme if you receive a qualifying benefit and either you are responsible for three or more children, or someone living with you has a medical condition which requires significant additional use of water. Find out more about WaterSure.