Case reference
OFW-045853
Case Summary
We have investigated a complaint about a supply interruption and Southern Water Services Limited’s handling of the guaranteed standards scheme (“GSS”) payments for this interruption.
The parties have resolved this issue without any formal resolution from Ofwat required.
Relevant Powers
The Water Supply and Sewerage Services (Customer Service Standards) Regulations 2008 (amended in 2017).
Summary of Ofwat’s Final Determination
There was an informal settlement between the parties before we could reach a final determination.
Key Publications
Date Opened
16 April 2024
Date Closed
17 July 2024