Complaint against Southern Water Services Limited regarding GSS payment

 

Case reference

OFW-045853

Case Summary

We have investigated a complaint about a supply interruption and Southern Water Services Limited’s handling of the guaranteed standards scheme (“GSS”) payments for this interruption.

The parties have resolved this issue without any formal resolution from Ofwat required.

Relevant Powers

The Water Supply and Sewerage Services (Customer Service Standards) Regulations 2008 (amended in 2017).

Summary of Ofwat’s Final Determination

There was an informal settlement between the parties before we could reach a final determination.

Key Publications

Date Opened

16 April 2024

Date Closed

17 July 2024