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Contact us
You can contact us
In writing:
Ofwat
Centre City Tower
7 Hill Street
Birmingham B5 4UA
United Kingdom
By fax: 0121 644 7699
By email: enquiries@ofwat.gsi.gov.uk
Email addresses of Ofwat staff take this form: firstname.surname@ofwat.gsi.gov.uk.
Telephone
Please note that we have new telephone numbers. Existing numbers will continue to work for a short while, but will eventually be phased out.
By phone: 0121 644 7500
Enquiries
If you have a query or want more information, our Consumer Issues pages may be able to help. You can also phone 0121 644 7500 or email enquiries@ofwat.gsi.gov.uk.
If you write to us with an enquiry, please include as much detail as possible. We will respond as quickly as we can. Our customer charter says we must reply within ten working days.
Website feedback
We welcome feedback from our stakeholders on our website. Please email us at webmaster@ofwat.gsi.gov.uk.
Complaints
If you have a complaint, you should first contact your water company.
If you have already contacted them and are still unhappy, contact the Consumer Council for Water. They represent customers’ interests and investigate complaints from customers about their water or sewerage company.
Please read more about the complaints process, including information on which complaints and disputes we handle.
How to find us
Map and directions to our offices.
