Companies are responsible for determining their charges. We approve each company’s water and sewerage charges every year. We do this to check that companies stay within the price limits we set and that their charges are fair to customers as a whole.
- IN 12/11: Approvals of charges 2013-14 explains how charges will be approved in 2013-14.
- Charging principles and guidelines describes the principles that charges schemes must follow, and sets out guidelines and best practice to help companies design their charging schemes.
- Average metered and unmetered bills sets out average bills for each of the water companies for 2013-14.