Complaint against South East Water about the reasonableness of connection costs

Case summary

We are investigating a complaint that we received about the charge levied by South East Water for making a new water supply connection to a residential premises, to determine whether the expenses incurred in making the connection under Section 45 of the Water Industry Act 1991 were reasonable.

Date opened

9 January 2014

Relevant powers

Section 45 Water Industry Act 1991


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