Complaint against Sutton and East Surrey Water about work in private land

Case summary

We are investigating a complaint that Sutton and East Surrey Water failed to adequately consult before exercising its powers – under section 159 of the Water Industry Act 1991 (WIA91) – to work on private land, and that it exercised such powers in an unreasonable manner which caused loss, damage and inconvenience.

Date opened

6 June 2014

Relevant powers

Section 181 of the WIA91


If you have a query about this case, please contact [email protected]

Media enquiries should be directed to the Ofwat Press Office: 0121 644 7642 / 7821 / 7616 /[email protected]