We have issued a Call for Inputs (CFI) focussed on strengthening wholesaler performance and service within the business retail water market.
Wholesalers play a fundamental role in the market, holding a monopoly over the delivery of wholesale water and sewerage services. Earlier this year we published Open for Business, in which we identified a number of market frictions which need to be addressed as a priority if the business retail market is to reach its full potential for customers. These frictions included poor aggregate wholesaler performance and interactions between wholesalers and retailers.
We’ve been engaging with stakeholders to identify some of the drivers behind these frictions and understand where industry is taking forward initiatives to improve interactions between wholesalers and retailers. In this CFI we share our findings and welcome views from stakeholders on how incentives can be strengthened or introduced to improve wholesaler performance.
The Call for Inputs period will be open for 4 weeks, closing at 9:30am on 10 December 2018. If you would like to submit your response by email please send a copy to [email protected]. Alternatively you can post responses to: Wholesaler Performance CFI, Ofwat, Centre City Tower, 7 Hill Street, Birmingham B5 4UA.