The Customer Protection Code of Practice (“CPCoP”) sets out the minimum standards that all Retailers must comply with in their dealings with Non-Household (NHH) Customers. Compliance is a requirement of Retailers’ licences which is ultimately enforceable by Ofwat.
This document sets out, for consultation, our proposed decision on a change to the CPCoP which was raised by Castle Water (“the Proposer”). It proposed an amendment to the CPCoP to protect Retailers from allegations that they are not treating customers fairly by charging them based on unmeasured (unmetered) tariffs (“the Change Proposal”).
Where to send submissions
We welcome your views on the questions detailed in section 7 of this document by 5pm on 25 November 2021.
Please submit email responses to [email protected], with the subject ‘CPCoP consultation – CP0011’. We are currently unable to accept responses by post.