About Consultation

The Retail Exit Code (REC) was put to provide protection to business customers until competition in the retail market becomes fully functional. It is designed to provide default protection to customers who have not actively selected their water supplier in areas where the incumbent has exited the market.

We are consulting on our proposed approach to future retail price protections that will apply from 1 April 2020. Our proposals include changes to the protections for all customers as well as simplifications to the way the price protections are implemented.

We welcome your responses to this consultation by close of business on 15 February 2019.  You can email your responses to [email protected] You can submit your responses by post to: Review of the Retail Exit Code, Ofwat, 21 Bloomsbury Street, London WC1B 3HF.

Note: Consultation document updated 7 January 2019 with a minor correction to Table 18.
Consultation document updated 28 January 2019 with corrections to links in footnote 15 and Annex 7.