Detail
The priorities, views and experiences of business customers are essential in understanding whether, and how, the business retail market is functioning effectively and delivering for customers. To further our understanding in this area Ofwat and CCW appointed Opinion Research Services to undertake quantitative research into eligible business customers' experiences of the market. The full findings of this research are set out in this report alongside quantitative data tables 'Business customer insight survey 2022 - Full data tables' published on our website.