Detail
This document sets out our decision following a consultation on our eligibility guidance for assessing whether customers in England and Wales are currently eligible to be supplied by a licensed water supplier (WSL) and/or will be eligible to be provided with water and/or sewerage services by a water and/or sewerage licensee (WSSLs) when the new retail market opens in April 2017. Our eligibility guidance is an update to our earlier 2011 guidance which was re-issued in August 2015. It provides guidance on whether customers in England and Wales are, or will be, eligible to switch their water and/or wastewater service provider. The Water Act 2014 (WA14) makes significant changes to the water supply licensing regime, but assessments as to the eligibility of customers to switch supplier is relevant to both the pre-WA14 WSL regime and the post-WA14 WSSL regime, and therefore we provide guidance for both regimes within this document.