Detail
In April 2023, we signalled our intention to review the efficacy of the Customer Protection Code of Practice (CPCoP), the market code that governs Retailers' interaction with their customers. Following an initial Call for Inputs that sought stakeholders' views on how the CPCoP could be improved or strengthened, we set out and consulted on our proposals to make a first tranche of changes to the CPCoP in September 2023. This document sets out our final decision.