Research on customer preferences - A joint report by CCW and Ofwat

Research on customer preferences - A joint report by CCW and Ofwat

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Published

11th April, 2022

Kind

Publication

Type

PR24 / Report

Detail

This report provides an overview of the findings of research to understand the preferences of water consumers in England and Wales. This research will inform the development of common performance commitments for Ofwat’s next price review (PR24). The research was conducted by the research agency Yonder Consulting. The research forms part of a joint programme of customer research for PR24.