Detail
At the 2019 price review (PR19), companies made commitments to their customers and stakeholders about the service levels they would meet to make progress towards stated outcomes (performance commitments). Companies' performance commitments form a key part of the service package that they are expected to deliver. Each performance commitment (PC) has an outcome delivery incentive (ODI) that provides either financial or reputational consequences for companies of outperforming or underperforming their performance commitments. Our final determinations set out relevant adjustments to the companies' price controls, for one or more future years. The results of our assessment for 2022-23 will affect customers' water bills in England and Wales in the 2024-25 Charging Year. The full list of determinations set out for each water company is available https://www.ofwat.gov.uk/regulated-companies/price-review/in-period-odi-determinations/in-period-determinations-for-2022-23/