Covid-19 and the business retail market - Ofwat and MOSL statement January 2021

Statement from Ofwat and MOSL: Covid-19 and the impact on the business retail market

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Published

28th January, 2021

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Publication

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Information

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This statement sets out Ofwat and MOSL’s planned regulatory response to the ongoing restrictions in relation to the business retail market. It includes our decision to extend the suspension of some charges under the Market Performance Framework and provides an update on our plans to expedite decision making in relation to customer bad debt arising as a result of Covid-19. It also provides a link to our updated website, which includes some useful information for customers.