Water is vital for life – not just for people but for the environment and ecosystem on which we depend. This means that customers in England and Wales feel differently about water to other services: they need to trust that water and wastewater companies are serving the public benefit.
At the same time, customers expect great service, at least comparable to the service they get elsewhere. They expect water and wastewater services to be resilient to both short-term shocks and long-term challenges such as population growth and climate change. And they expect those services to be affordable for all, including those struggling to pay.
The only way water companies will achieve all this, is to find new and better ways of delivering those services. Our 2019 price review enables, incentivises and encourages water companies to achieve exactly that, so that customers will get more of what really matters to them.
On 13 December we published Delivering W2020: Our final methodology for the 2019 price review.
PR19 is part of Water 2020, our overall vision for the water sector in England and Wales, where customers and wider society have trust and confidence in water.