This consultation invites comments on our proposal to modify each water company’s Instrument of Appointment (licence) by deleting existing Condition G and replacing it with a new Condition G relating to customer service, and deleting Condition J.
Under section 12A of the Water Industry Act 1991 (WIA91), we are able to modify the conditions of an English water company’s licence subject to the procedural requirements set out in sections 12A-12I of the WIA91.
Under section 13 of the WIA91, we are able to modify the conditions of a Welsh water company’s licence if the company consents to the modifications.
Before making modifications under sections 12A and s13 WIA91, Ofwat must give notice.
In respect of each English company this document constitutes a statutory notice under section 12A of the WIA91 and in respect of each Welsh company this document constitutes a statutory notice under section 13 of the WIA91, in particular sections 2, 3, and 4.1 to 4.3 and appendices A3 and A4.
- Customer-focused licence condition - summary PDF 826.43 KB