Investigation into the eligibility of premises (currently supplied by Water Plus Limited and located within United Utilities' area) for the business retail market


Case summary

We have opened a case in order to determine a dispute regarding the eligibility of two properties for the non-household market.

Date opened

31 July 2023



Relevant powers

Section 17E of the Water Industry Act 1991


We opened this case after carrying out a preliminary assessment to establish if Ofwat has jurisdiction to determine the matters in dispute. We will consider the information provided by the parties and make a draft determination. Once we have received and considered any representations from the parties on the draft, we will issue a final decision.

Relevant Ofway guidance

Ofwat’s Eligibility Guidance on whether non-household customers in England and Wales are eligible to switch their retailer.


If you have a query about this case, please contact: [email protected]