Skip to Content

Search the Ofwat site

Home
About us
Residential
Businesses
Developers
Regulated companies
Investors
Publications
Consultations

< Go back

Meeting the challenges
Our vision
Who we are
Who we work with
Our duties
Our plans
Our performance
Our values

< Go back

Rules of procedure
Minutes of board meetings
Board remuneration

< Go back

Who we work with

Memorandums of understanding
Joint regulators group

< Go back

Five-year business plan
Forward programme

< Go back

Our performance

Annual reports
Business Impact Target

< Go back

Your water bill
Customer assistance
Supply and standards
Your water company
Conserving water
Discover Water dashboard

< Go back

Your water bill

Metering
Unmetered customers
Assessed charges
Water resale
Billing agents
Surface water drainage
Vacant properties
Tankered household waste
Payment options
Problems with your bill

< Go back

Customer assistance

Special assistance
WaterSure
Charitable trusts
Water Direct

< Go back

Supply and standards

Getting a connection
Responsibility for pipes and pumping stations
Pipes on private land
Information from your company
Leakage
Supply interruptions
Standards of service
Thames Tideway
Water pressure

< Go back

Your water company

Contact details
Profits and dividends
Changing supplier
Information from your company

< Go back

Conserving water

Water saving tips
Help for you to save water
Drought

< Go back

Your water bill
Supply and standards
Surface water drainage
Becoming a self-supply licensee
Reselling water
Choosing your supplier

< Go back

Your water bill

Exemptions from charges
Controlling your bill
How non-household customers are charged

< Go back

Supply and standards

Water pressure
Getting a connection
Responsibility for pipes and sewers
Leakage
Supply interruptions
Public and private sewers
Standards of services
Work on private land

< Go back

Surface water drainage

Site-area based charging
Reducing your surface water drainage charges
Exemptions from charges

< Go back

Reselling water

Maximum price
Calculating water resale

< Go back

Choosing your supplier

Choosing a new appointee

< Go back

Regulated companies

Markets
Water sector overview
Future markets
Regulating monopolies
Investigations
Price reviews
Resilience
Vulnerability

< Go back

Business retail market
New Appointments and Variations (NAVs)
Connections market
Bioresources market
Water trading
Direct procurement

< Go back

Business retail market

How we will monitor the business retail market
Who is eligible?
Becoming a retailer
Becoming a self supply licensee
Approval of transfer schemes
Customer protections and powers
TPIs
Negotiating with new entrants
Market codes
How the market works

< Go back

How we will monitor the business retail market

Market monitoring

< Go back

Market monitoring

Gathering information
Intervening in the market
Processing and reporting information

< Go back

Becoming a retailer

Licence revocation

< Go back

New Appointments and Variations (NAVs)

Getting a new appointment
Choosing your supplier

< Go back

Getting a new appointment

Application process
Bulk supply agreements
Protecting customers
Eligibility
Financial viability
Infrastructure charges

< Go back

Connections market

Self-lay
Requisitioning
Interest rates
New connections

< Go back

Direct procurement

Thames Tideway

< Go back

Water sector overview

Water 2020
Types of supplier
Licences and licensees
Legislation

< Go back

Water 2020 documents
Water 2020 working groups

< Go back

Licences and licensees

Licence amendments
New appointment and variations applications
Becoming a new supplier

< Go back

Becoming a new supplier

Becoming a water supply and sewerage licensee

< Go back

Residential retail market

< Go back

Residential retail market

Residential retail assessment and key findings
Residential retail customer research and feedback
Residential retail analysis of cost and benefits
Residential retail building for success
Residential retail lessons from other markets
Residential retail history, background and changing markets

< Go back

Regulating monopolies

Customer service
Being well run
Outcomes
Monitoring financial resilience
Information quality
Annual performance report
Historic performance
Charging
Bills and charging schemes
Information and assurance
Engaging with customers
Board leadership
Competition law compliance
Trading and procurement codes
Derogations

< Go back

Annual performance report

Regulatory Accounts Working Group

< Go back

Historic performance

Companies' performance 2014-15
Companies' performance 2013-14
Companies' performance 2012-13
Performance commentary 2011-12

< Go back

Companies' performance 2014-15

Customers
Environmental impact
Reliability and availability
Financial
Board leadership, transparency and governance
How we hold companies to account

< Go back

Companies' performance 2013-14

Customers
Environmental impact 2013-14
Reliability and availability 2013-14
Financial 2013-14
Board leadership transparency and governance 2013-14

< Go back

Companies' performance 2012-13

Customers
Environmental impact
Reliability and availability
Financial
How water companies are held to account

< Go back

Performance commentary 2011-12

Customer experience
Environmental impact
Reliability and availability
Financial
Properties billed and metering rates
Risk and compliance statements 2012
Key performance indicators 2012
Links to regulatory accounts 2012

< Go back

How we investigate
Mergers
Open cases
Closed cases
Whistleblowing
Making a complaint

< Go back

How we investigate

Our priorities
Our complaints and disputes process
Complaints and disputes we can help with
Complaints and disputes we cannot deal with
Alternative dispute resolution routes
What to do if you are unhappy with our service

< Go back

Competition cases
Guaranteed standards regulations cases
Water Industry Act 1991 cases
Enforcement cases

< Go back

Water Industry Act 1991 cases

s105 closed cases
s45 closed cases
s94 closed cases
s181 closed cases
s99 closed cases
s51c closed cases
s56 closed cases
s126 closed cases
s51a closed cases
s51b closed cases
s42 closed cases

< Go back

2019 price review
2016 non-household retail price review
2014 price review
Interim determinations
Previous price reviews
Substantial effect determinations

< Go back

2019 price review

Customer challenge groups
Legacy issues and PR14 reconciliation

< Go back

2016 non-household retail price review

PR16 final determinations

< Go back

2014 price review

Method and modelling
Risk-based review
Draft determinations
Final determinations
Customer engagement
Wholesale controls
Retail controls
Implementing price limits
Future price limits

< Go back

Sustainable drainage
Climate change
Water resource planning
Abstraction
Resilience: financial, corporate and operational

< Go back

Water resource planning

Ofwat's views on companies' draft Water Resources Management Plans

< Go back

Consumer policy

Accessibility
Media
Blog
Cymraeg
Freedom of Information
Suppliers
Contact us
Jobs

Accessibility
Media
Blog
Cymraeg
Freedom of Information
Suppliers
Contact us
Jobs

Home

The economic regulator of the water sector in England and Wales

Search the Ofwat site

Menu

Home
About us
Residential
Businesses
Developers
Regulated companies
Investors
Publications
Consultations

Home > Regulated companies > Investigations > Closed cases > Competition cases

< Investigations

How we investigate
Mergers
Open cases
Closed cases

Competition cases
Guaranteed standards regulations cases
Water Industry Act 1991 cases
Enforcement cases

Whistleblowing
Making a complaint

Competition cases

Showing 1 results for All

Fairfield Competition Act 1998 investigation decision summary

22 December 2015 - Publication - Competition cases / Determinations and decisions

Subscribe to get updates

Linkedin Twitter

Latest jobs

Our people are our greatest strength. Could you come and be part of our team?

Find out more...

News

Our latest press releases and information bulletins.

Find out more...

Contact us

Information on how to contact us by phone, email or by post.

Find out more...

© Ofwat 2017

Accessibility
Media
Blog
Cymraeg
Freedom of Information
Suppliers
Contact us
Jobs