Residential retail market

In November 2015 the UK government published ‘A better deal’ – its plan to boost competition in different markets and lower bills for firms and families.

The report asked Ofwat to provide an assessment of the costs and benefits of extending competition to the residential retail water market.

In June 2016 we set out our emerging findings. Here we set out our final report and assessment.

It is for the government to decide whether and how to introduce competition.

Our key findings and assessment for competition.

Learning from other retail markets.

How we sought the views of customers and stakeholders.

The history, background and changing markets.

Our cost benefits analysis of a residential retail market.

Costs and benefits of competition - full PDF report