Licences and licensees

Our register holds (in paper form) copies of:

They may be inspected at:

Ofwat,
7 Hill Street,
Birmingham,
B5 4UA

The register is available for inspection Monday to Friday between the hours of:

  • 9.30am and 1pm
  • 2pm and 4.30pm

It is not available to view when the office is closed on public or other holidays or by reason of an emergency or industrial action.

The fees payable for an inspection are:

  • where an appointment has been arranged at least 24 hours in advance: £0
  • in all other cases: £20

To arrange an advance appointment to view the register please call 0121 644 7600.

Each company has also received a copy of its own appointment or licence and the amendments made to it.

Where there have been amendments, the documents listed below are copies of our internal working documents based on the original appointments or licences and the amendments made to them. They are not intended to be a substitute for the information held on our Register. Every reasonable effort is made to make these versions accurate and up to date, but no responsibility for their accuracy and correctness, or for any consequences of relying on them, is accepted by Ofwat.

Please also check the list of licence amendments to see amendments that have been made to the relevant appointment or licence since the dates listed below.


Water company appointments (Instruments of Appointment)

Water companies operating the public water networks hold appointments as water undertakers, and those operating the public wastewater networks hold appointments as sewerage undertakers, for the purposes of the Water Industry Act 1991. They also supply water and wastewater services direct to household customers (and in some cases to non-household customers) who are connected to their networks.

Regional water and sewerage undertakers Latest amendment included
Anglian Water Services Limited (e, x) 1 January 2019
Dwr Cymru Cyfyngedig (w) 1 January 2019
Hafren Dyfrdwy Cyfyngedig (water) (w) * 1 January 2019
Hafren Dyfrdwy Cyfyngedig (sewerage) (w)* 1 January 2019
Northumbrian Water Limited (e, x) 1 January 2019
Severn Trent Water Limited (e, x) 1 January 2019
Southern Water Services Limited (e, x) 1 January 2019
South West Water Limited (e, x) 1 January 2019
Thames Water Utilities Limited (e, x) 1 January 2019
United Utilities Water Limited (e, x) 1 January 2019
Wessex Water Services Limited (e, x) 1 January 2019
Yorkshire Water Services Limited (e) 1 January 2019
Regional water only undertakers Latest amendment included
Affinity Water Limited (e, x) 1 January 2019
Bristol Water plc (e, x) 1 January 2019
Portsmouth Water Limited (e, x) 1 January 2019
South East Water Limited (e, x) 1 January 2019
South Staffordshire Water plc (e, x) 1 January 2019
Sutton and East Surrey Water Plc (e, x) 1 January 2019
Small water and sewerage undertakers Latest amendment included
Albion Water Ltd (e) 1 January 2019
Albion Eco Limited (water only) (w) 1 January 2019
County Water Limited (sewerage only) (e) 1 January 2019
Icosa Water Services Limited (e) 1 January 2019
Independent Water Networks Ltd (e) 1 January 2019
Leep Water Networks Ltd (e) 1 January 2019
Severn Trent Services (Water and Sewerage) Ltd (e, x) 1 January 2019
SSE Water Ltd (e) 1 January 2019
Veolia Water Projects Ltd (e) 1 January 2019


Notes:

e = water and/or sewerage undertakers whose areas are wholly or mainly in England.
w = water and/or sewerage undertakers whose areas are wholly or mainly in Wales.
x = water and/or sewerage undertakers serving retail exit areas who are normally prohibited from providing water supplies or wastewater services direct to non-household premises (see The Water and Sewerage Undertakers (Exit from Non-household Retail Market) Regulations 2016 (SI 2016/744) ). In retail exit areas only water supply and/or sewerage licensees can normally provide water supplies or wastewater services direct to non-household premises.

*Hafren Dyfrdwy Limited (formerly Dee Valley Water Limited) holds appointments as both a water undertaker and a sewerage undertaker. There are separate consolidated working versions for the two appointments because the conditions of those appointments are not currently identical.


Infrastructure Provider Project Licences

A company can be granted an infrastructure provider project licence to carry out a large or complex water or wastewater infrastructure project that has been specified under the Water Industry (Specified Infrastructure Projects) (English Undertakers) Regulations 2013 (SI 2013/1582)

Infrastructure Provider Latest amendment included
Bazalgette Tunnel Limited (Tideway) 24 August 2015


Water supply and/or sewerage licences (WSSL)

Since 1 April 2017,  holders of new water supply and/or sewerage licences (WSSL) can provide supplies of water and sewerage services to eligible non-household premises. Some licensees may be limited to providing water supplies or sewerage services to their own sites and those of persons associated with them (known as self-supply).  There are two types of licence – water supply licences and sewerage licences, each of which can have one or more different authorisations.

Water supply licences can currently have:

  • an (English) retail authorisation: this allows the licensee to supply water to non-household premises using the public water networks operated by water undertakers whose areas are wholly or mainly in England.
  • a (Welsh) restricted retail authorisation: this allows the licensee to supply water to large non-household premises (consuming at least 50 megalitres of water a year) using the public water networks operated by water undertakers whose areas are wholly or mainly in Wales.
  • an (English) wholesale authorisation: this currently allows the licensee to introduce water into the public water networks of water undertakers whose areas are wholly or mainly in England in order to supply the licensee’s own customers if their non-household premises consume at least 5 megalitres of water a year.
  • a (Welsh) supplementary authorisation: this allows the licensee to introduce water into the public water networks of water undertakers whose areas are wholly or mainly in Wales in order to supply the licensee’s own customers if their non-household premises consume at least 50 megalitres of water a year.

Sewerage licences can currently have:

  • an (English) retail authorisation: this allows the licensee to provide sewerage services to non-household premises using the public wastewater networks operated by sewerage undertakers whose areas are wholly or mainly in England.

Standard licence conditions  apply to water supply and/or sewerage licences (to the extent set out in the individual licences).

Licences issued before April 1 2017 were included on an A2 Schedule. Those issued after this date have A2 directions for the Licensee’s water supply and sewerage licence. These A2 directions are listed in the table below.

Water supply and/or sewerage licensees Latest amendment included
Advanced Demand Side Management Limited
Water supply licence (r) and Sewerage licence (r)
Granting of original licence
March 16 2017
Affinity for Business (Retail) Limited
Water supply licence (r, rr) and Sewerage licence (r)
Granting of original licence
November 9 2016
Anglian Water Business (National) Limited
Water supply licence (r, rr) and Sewerage licence (r)
Granting of original licence
September 30 2016
Berendsen UK Limited
Water supply licence (ss) and Sewerage licence (ss)
A2 schedule for water supply and A2 schedule for sewerage
Granting of original licence
November 9 2018
Blackpool Borough Council
Water supply licence (ss) and sewerage licence (ss)
Granting of original licence
June 7 2018
British Telecommunications PLC
Water supply licence (r) and Sewerage licence (r)
A2 schedule for water supply and A2 schedule for sewerage
Granting of original licence
18th December 2018
Cambrian Utilities Limited
Water supply licence  (r, rr) and Sewerage licence (r)
A2 schedule for water supply and A2 schedule for sewerage
Granting of original licence
July 21 2017
Castle Water Limited
Water supply licence (r, rr) and Sewerage licence (r)
Granting of original licence
September 30 2016
Clear Business Water Limited
Water supply licence (r) and Sewerage licence (r)
Granting of original licence
September 30 2016
Coca-Cola European Partners
Water supply licence and Sewerage licence
A2 schedule for water supply and A2 schedule for sewerage
Granting of original licence
March 7 2018
Everflow Limited
Water supply licence (r) and Sewerage licence (r)
Granting of original licence
March 17 2017
 First Business Water
Water supply licence (r) and sewerage licence (r)
A2 schedule for water supply and A2 direction for sewerage
Granting of original licence
November 16 2017
Greene King Brewing and Retailing Limited
Water supply licence (ss) and Sewerage licence (ss)
A2 schedule for water supply and A2 schedule for sewerage
Granting of original licence
March 15 2017
Heineken UK Limited

Water supply licence (ss) and Sewerage licence (ss)
A2 schedule for water supply and A2 schedule for sewerage

Granting of original licence
November 9 2018
Castle Water (South East) Limited (formerly Invicta Water Limited)
Water supply licence (r) and Sewerage licence (r)
Granting of original licence
February 23 2017
Marston’s PLC
Water supply licence (ss) and sewerage licence (ss)
Granting of original licence
November 6 2017
Nottingham City Council
Water supply licence(r) and Sewerage licence (ss)
A2 schedule for water supply and A2 schedule for sewerage
Granting of original licence
8 July 2019
NWG Business Limited
Water supply licence (r, rr) and Sewerage licence (r)
Granting of original licence
September 30 2016 (Reissued to reflect registered company address of the licensee on March 22 2017)
Olympos Water Limited
Water supply licence (r, rr) and sewerage licence (r)
A2 schedule for water supply and A2 direction for sewerage
Granting of original licence
June 13 2019
POD53 Limited
Water supply licence  (r) and Sewerage licence (r)
Granting of original licence
March 17 2017
Pennon Water Services Limited
Water supply licence (r, rr) and Sewerage licence (r)
Granting of original licence
October 3 2016
Regent Water Limited
Water supply licence (r, rr) and Sewerage licence (r)
 Granting of original licence
February 15 2017
Scottish Water Business Stream Limited
Water supply licence (r, rr) and Sewerage licence (r)
Granting of original licence
October 19 2016
Smarta Water
Water supply licence  and Sewerage licence
A2 schedule for water supply and A2 schedule for sewerage
Granting of original licence
May 18 2018
Stonegate Pub Company Limited
Water supply licence (ss) and Sewerage licence (ss)
A2 schedule for water supply and A2 schedule for sewerage
Granting of original licence
November 6 2018
Sutton and East Surrey Water Services Limited
Water supply licence (r, rr) and Sewerage licence (r)
(r)Granting of original licence
September 30 2016 (Reissued to reflect registered company address of the licensee on March 22 2017)
Thames Water Commercial Services Limited
Water supply licence (r, rr) and Sewerage licence (r)
Granting of original licence
October 13 2016
Three Sixty Water Limited

Water supply licence (r, rr) and Sewerage licence (r)

Granting of original licence
October 13 2016 (Reissued to reflect a change in the name and company number on December 12 2016)
Tor Water
Water supply licence (r) and sewerage licence (r)
Granting of original licence
29 June 2018
Utility Bidder
Water supply licence and sewerage licence
A2 direction for water and A2 direction for sewerage
Granting of original licence
21 June 2018
Veolia Water Retail (UK) Limited
Water supply licence (r, rr) and Sewerage licence (r)
Granting of original licence
February 24 2017
The Water Retail Company
Water supply licence (r, rr) and Sewerage licence (r)
Granting of original licence
February 21 2017
Water Plus Limited (formerly United Utilities Water Sales Ltd)
Water supply licence (r, rr) and Sewerage licence (r)
Granting of original licence
September 30 2016
Water Plus Select Limited (formerly Severn Trent Select Limited)
Water supply licence (r, rr) and Sewerage licence (r)
Granting of original licence
September 30 2016
Water 2 Business Limited (joint venture between Bristol Water and Wessex)
Water supply licence (r, rr) and Sewerage licence (r)
Granting of original licence
September 30 2016 (Reissued to reflect registered company address of the licensee on March 22 2017)
Waterscan Limited
Water supply licence  (r, rr) and Sewerage licence (r)
Granting of original licence
January 30 2017 (Reissued to reflect registered company address of the licensee on March 22 2017)
Whitbread Group PLC
Water supply licence (ss) and sewerage licence (ss)
A2 schedule for water supply and A2 direction for sewerage
Granting of original licence
August 30 2017
Yu Water Limited
Water supply licence (r, rr) 
and Sewerage Licence (r)
A2 schedule for water supply 
and A2 direction for sewerage
Granting of original licence (water)
December 4 2017Granting of sewerage licence
December 4 2018

Notes:

r = retail authorisation
rr = restricted retail authorisation
w = wholesale authorisation
s = supplementary authorisation
ss = retail authorisation restricted to self-supply

 


Overview of licence conditions

Licence conditions vary depending on the type of appointment / licence and the individual circumstances of the appointee / licensee. They can include provisions that:

  • allow Ofwat to set price controls
  • prohibit undue preference or undue discrimination in the setting of charges
  • sets out details of the accounts and financial information which companies are required to produce
  • require certain information to be made available to customers
  • impose restrictions in relation to transactions with owners and associated companies (the financial “ring-fence”)
  • govern interactions with other appointees / licensees (for example, in relation to the transfer of customers)
  • allow Ofwat to require the provision of information we reasonably need to carry out our functions
  • set out the circumstances in which appointments / licences can be revoked
  • require the payment of licence fees to cover the operating costs of Ofwat and the Consumer Council for Water