Cost of living

Worried about paying your water bill?


Many customers are understandably worried about their water bill. Here are four steps you can take to reduce the worry:

1. Talk to your water company

If you’re struggling with your bills, first to talk to your water company.

It can seem like a scary or uncomfortable conversation to say to a company that you are struggling with your bills, but it is the first step towards getting things sorted.

There are all sorts of schemes on offer that could help by reducing your bills, smoothing payments, or helping with debt.

Please, pick up the phone or send an email your water company – it is the best first step towards getting help.

You can find the contact details for your water company here: Contact details for your water company

2. Install a water meter

Second, explore if you could be better off by getting a water meter installed.

If you have a meter, it means you pay for what you use, not just a set, flat amount. If you are a smaller household, or low water user, that might help you save money. Talk to your water company and get advice from CCW on what’s the right course of action for you.

This calculator might help give you an idea if it is the right thing for you to do: Water Meter Calculator | CCW (

3. What support is available?

Third, make sure you are getting the support you are entitled to.

People’s situations are regularly changing and having the right support can help.

This benefits calculator might help you explore if you are getting all of the help you are entitled to: Benefits Calculator | CCW.

4. Reach out to wider support services

There are other external support services you can reach out: they will be able to give you more detailed advice and support.

CCW – A list of organisations which help those struggling to pay their water bill

Citizen’s Advice – Water supply

Scope – Disability Energy Support (including water bill support)