Payment options

When we approve water companies’ charges schemes each year, we make sure that they offer a reasonable range of payment options. These must include the option to pay in accessible locations and at frequent intervals, for no additional charge.

Your company should offer you a variety of payment frequencies so that you can choose the one that suits you best. This will vary between the water companies. Typical examples include paying the bill in weekly, fortnightly or monthly instalments or in full at the beginning of the charging year.

Many companies will consider special arrangements at the request of individual customers. Your company will discuss a realistic payment plan with you to make sure that any instalment plan agreed is achievable and can be maintained. If you are in arrears and receive certain benefits, you may be able to have payments taken directly from your benefits. This is scheme is called ‘Water Direct’ and is operated by the Department for Work and Pensions.

You should also be offered a choice of payment method. Typical payment methods include direct debit, cash, cheque, credit/debit card, payment card or on-line.

Your water company is also required to offer a range of locations where you can pay your bill. Examples include banks, post offices, and paypoint/payzone outlets.

Contact your water company for further details on the payment options it can offer you.