Stakeholder engagement and terms of reference

Stakeholder engagement

In the PR19 final methodology we explained that we would set up C-MeX and D-MeX working groups – with memberships drawn from water company, customer representatives and other relevant stakeholder groups – to help us develop the design and implementation of the surveys, and to help resolve practical issues such as those around data provision.

In September 2017 we held the first C-MeX and D-MeX working groups.

C-MeX full working group

The C-MeX full working group is comprised of representatives from:

  • All the regulated water companies, (an assortment of Customer, Household Retail, and Regulation managers etc.)
  • CCWater

C-MeX sub-group

A sub-group of the C-MeX working group was set up, to act as a more efficient means of discussing some of the detailed, working level C-MeX issues.

We produced, and agreed, terms of reference (see below) with the members, to support the operation of the C-MeX sub-group.

The C-MeX sub-group comprises working level representatives from:

  • Thames Water
  • Affinity Water
  • Severn Trent Water
  • Wessex Water
  • United Utilities
  • The Consumer Council for Water (CC Water)

D-MeX full working group

The D-MeX full working group has a membership covering:

  • all water companies (typically Heads of Developer Services teams etc.)
  • The Home Builders Federation (HBF – represents large and small developers)
  • Fair Water Connections (FWC – represent SLPs)
  • Independent Water Networks Ltd (IWNL – represents NAVs)
  • Infrastructure Gateway Ltd. (IGL – a Self-Lay Provider)
  • CC Water
  • Water UK
  • Defra

D-MeX sub-group

Some of the D-MeX working group members, alongside industry body, WaterUK, requested that a D-MeX sub-group be formed, to discuss some of the detailed working level D-MeX issues.

The terms of reference for the D-MeX sub-group can be found below.

Shadow year

We will reconvene the C-MeX and D-MeX working groups and sub-groups during the shadow year as and when necessary.

Terms of reference

C-MeX working group sub-group

The purpose of the C-MeX sub-group is to have working-level, detailed discussions about issues, ideas or risks in relation to the implementation of C-MeX, the C-MeX pilot and remaining undecided aspects of the design of C-MeX.  The sub-group facilitates the collaborative development of C-MeX to ensure it:

  • reflects customer behaviour changes and market changes and
  • meets the success criteria set out in the methodology statement:
  • encourages companies to improve customer experiences and innovate;
  • is simple and meaningful for companies and customers;
  • is proportionate;
  • is practical to implement;
  • measures performance across companies consistently, reliably and fairly.

The sub-group works within the policy decisions on C-MeX already taken in the PR19 final methodology. The sub-group recognises that the final decisions on the design of C-MeX are for Ofwat to take.

Roles: By default Ofwat chairs the meetings of the sub-group, but the meeting Chairs may rotate between Ofwat staff and members of the sub-group by agreement.

Frequency and format: Meetings will take place approximately every 3 weeks from 24 May during the pilot phase. To enable this frequency of meeting the group can meet via teleconference.

Method of working:

  • Fairness: to help ensure equal access to information about Ofwat’s latest thinking on C-MeX policy and the implementation aspects of C-MeX the company members of the sub-group communicate information to the full C-MeX working group regularly.
  • Collaborative: to help facilitate collaborative working Ofwat might bring early thinking, rather than fully-formed papers to the sub-group and other members of the sub-group might be asked to draft options for issues that need to be resolved.

Meeting notes: Ofwat drafts the meeting notes, unless agreed during or in advance of any meeting that a member of the sub-group will draft the notes.

D-MeX working group sub-group

The D-MeX sub-group consists of Ofwat, Allto Consulting and a sub-set of the members of the D-MeX working group.

The purpose of the D-MeX sub-group is to have working-level, detailed discussions about issues, ideas or risks in relation to the implementation of D-MeX, the pilot and remaining undecided aspects of the design of D-MeX. The sub-group facilitates the collaborative development of D-MeX to ensure it:

  • reflects customer behaviour changes and market changes and
  • meets the success criteria set out in the methodology statement:
  • encourages companies to improve customer experiences and innovate;
  • is simple and meaningful for companies and customers;
  • is proportionate;
  • is practical to implement;
  • measures performance across companies consistently, reliably and fairly.

The sub-group works within the policy decisions on D-MeX already taken in the PR19 final methodology, recognising that the final decisions on the design of D-MeX are for Ofwat to take.

Roles: By default Ofwat chairs the meetings of the sub-group, but the meeting Chairs may rotate between Ofwat staff and members of the sub-group by agreement.

Frequency and format: Meetings take place as needed for specific issues, via teleconference.

Method of working:

  • Fairness: to help ensure equal access to information about Ofwat’s latest thinking on D-MeX policy and the implementation aspects of D-MeX, the sub-group will communicate information to the full D-MeX working group following any meeting.
  • Collaboration: to facilitate collaborative working, any member might bring early thinking, rather than fully-formed papers to the sub-group and other members of the sub-group might be asked to draft options for issues that need to be resolved.

Meeting notes: Ofwat drafts the meeting notes, unless agreed during or in advance of any meeting that another member of the sub-group will draft the notes.