The evidence from our assessment suggests that a net positive outcome is more likelyThere are significant potential benefits worth around £2.9 billion over 30 years
We wanted to hear what customers thinkWe used local and national media, social media as well as customer research.
In November 2015 the UK government published ‘A better deal’ – its plan to boost competition in different markets and lower bills for firms and families.
The report asked Ofwat to provide an assessment of the costs and benefits of extending competition to the residential retail water market.
In June 2016 we set out our emerging findings. Here we set out our final report and assessment.
It is for the government to decide whether and how to introduce competition.