The connections market includes all new connections to the water and/or sewerage network for both household and non-household purposes.
We use the terms new connections here to describe where a customer requires either or both:
- Access to the existing public water supply or sewerage system by means of a service pipe or lateral drain; and/or
- A new water main or public sewer.
If you need a new connection then you have a choice about who provides it.
- Local monopoly water company – your local monopoly water company has a duty to respond to requests for new connections for domestic purposes and we have powers to consider disputes about their charges;
- Accredited self-lay provider (often called a self-lay organisation, SLO) – if you choose an accredited SLO to provide your new water supply connection then you will have to agree terms and conditions with the SLO; or
- New appointee – you may already be served by a new appointee. If this is the case, then the new appointee is your local monopoly water company. If you are not already served by a new appointee, but wish to choose a new appointee to provide your new connection, then that new appointee would have to provide the new connection via the NAV process.
This section provides further information about:
- New water supply connections – this section explains the process for getting a new water supply connection and what to do if you experience any problems.
- Self-lay – if you’ve decided to self-lay, this section explains the process and what happens next.
- Requisitioning – this section explains how you can ask your water or sewerage company to install pipework for a new water main or sewer.
- Interest rates – this section is relating to charges for new connections and relocation of mains and sewers.
Our general expectations of monopoly companies when providing and charging for new connections
Better connected: a practical guide to utilities for home builders