Who are we?

Bubbles splashing up

Water companies support all aspects of life. Safe and reliable water and wastewater services are essential for our day to day lives, our wellbeing, and our natural world.

And as the economic regulator of water and wastewater in England and Wales, our role is to enable, incentivise and hold companies to account for providing the very best for customers, society and the environment now and in the future. Our vision is to improve life through water.

We plan to achieve this through:

  • ensuring that the sector delivers everyday excellence in delivering water and wastewater services to customers, responding to their changing demand;
  • ensuring that companies take long-term stewardship of the environment, their assets and their customer relations;
  • ensuring that the industry “adds value”, whether through value for money for customers or adding value to communities and the environment.

We are full speed ahead delivering our strategy, Time to act, together, which focuses on bringing our vision to life. So this is an exciting time to join our team and ride the wave!

Our work is high-profile and fast-moving, within a dynamic and agile environment and this means we need people with a range of skills and experience.

The work we do is complex and has direct implications for the customers and the environment. You’ll be given the opportunity to demonstrate your potential from the outset and your desire to learn will see you relish the opportunity!

See how you can be part of this journey.