Companies' performance 2012-13

Water companies have published information showing customers how they are performing against a range of indicators during 2012-13. This is the second year they have reported information in this way, following our decision in 2012 to change the way that companies report so that they can communicate to customers more effectively.

Companies reported that they generally delivered good levels of service to most consumers in 2012-13. Yet there are areas they need to improve, in particular sewer flooding and pollution incidents.

In the table below we summarise the information that each company published in July 2013 about its performance against their key indicators. You can find out more about the companies’ performance – and whether we are taking any action – by clicking on the links on the left-hand side.

You can find more information about the performance of your local water and sewerage or water only company on their website. If you cannot find this information you should speak to your company.

Links and summary of companies’ published data
Company Companies’ published performance Links to companies’ published data
Key indicators Risk and compliance statement Regulatory accounts Upstream services data Upstream services commentary Accounting separation methodology statement
Anglian GreenGreenGreenGreenGreenGreenGreenGreenGreenGreen
AmberAmberAmber		 Risk and compliance statement, key indicators and regulatory accounts Upstream services data Upstream commentary Accounting separation
Dŵr Cymru GreenGreenGreenGreenGreenGreenGreenGreenGreen
AmberAmberAmberAmber		 Key indicators Regulatory accounts and risk and compliance statement Upstream services Accounting separation
Northumbrian GreenGreenGreenGreenGreenGreenGreenGreenGreenGreenGreenGreen
AmberAmber
Red		 Risk and compliance statement and key indicators Regulatory accounts Upstream services data Upstream services commentary Accounting separation
Severn Trent GreenGreenGreenGreenGreenGreenGreenGreenGreen
AmberAmberAmberAmber
Red		 Risk and compliance statement and key indicators Regulatory accounts Accounting separation and upstream services
South West GreenGreenGreenGreenGreenGreenGreenGreenGreenGreen
Amber
RedRedRed		 Risk and compliance statement and key indicators Regulatory accounts Upstream services Accounting separation
Southern GreenGreenGreenGreenGreenGreenGreenGreenGreen
AmberAmber
RedRedRed		 Risk and compliance statement, key indicators and regulatory accounts Upstream services data Accounting separation and upstream services commentary
Thames GreenGreenGreenGreenGreenGreenGreenGreenGreenGreen
AmberAmberAmberAmber		 Key indicators Risk and compliance statement and regulatory accounts Upstream services Accounting separation
United Utilities GreenGreenGreenGreenGreenGreenGreenGreenGreenGreen
AmberAmberAmber
Red		 Key indicators Risk and compliance statement Regulatory accounts Upstream services Accounting separation
Wessex GreenGreenGreenGreenGreenGreenGreenGreenGreenGreenGreenGreenGreenGreen
Amber		 Key indicators Risk and compliance statement Regulatory accounts Upstream services Accounting separation
Yorkshire GreenGreenGreenGreenGreenGreenGreenGreenGreen
AmberAmberAmberAmberAmber		 Risk and compliance statement and key indicators Regulatory accounts Accounting separation
Affinity GreenGreenGreenGreenGreenGreenGreenGreen Key indicators Risk and compliance statement Regulatory accounts and upstream services Accounting separation
Bristol GreenGreenGreenGreenGreenGreenGreenGreen Risk and compliance statement and key indicators Regulatory accounts

Upstream services

 Accounting separation – operating cost analysis methodology
Accounting separation – current cost analysis of fixed assets methodology
Dee Valley GreenGreenGreenGreenGreenGreenGreen
Amber		 Key indicators Risk and compliance statement Regulatory accounts Upstream services data Upstream services commentary Accounting separation
Portsmouth GreenGreenGreenGreenGreenGreenGreenGreen

Red

 Risk and compliance statement Regulatory accounts Upstream services Accounting separation
Sembcorp Bournemouth GreenGreenGreenGreenGreenGreenGreen Risk and compliance statement, key indicators and regulatory accounts Upstream services data Upstream services commentary Accounting separation
South East GreenGreenGreenGreenGreenGreen
AmberAmber		 Risk and compliance statement and key indicators Regulatory accounts Accounting separation and upstream services
South Staffs GreenGreenGreenGreenGreenGreenGreenGreen Risk and compliance statement and key indicators Regulatory accounts Upstream services data Upstream services commentary Accounting separation
South Staffs (Cambridge) GreenGreenGreenGreenGreenGreenGreenGreen Risk and compliance statement and key indicators Regulatory accounts Accounting separation
Sutton & East Surrey GreenGreenGreenGreenGreenGreenGreenGreen Risk and compliance statement, key indicators and regulatory accounts Upstream services Accounting separation

Green means the company reported one of its indicators is in line with or better than expected
Amber means the company reported one of its indicators is not in line with expectations but performance has slipped only slightly
Red means the company reported one of its indicators is significantly below target or expectation

Download a spreadsheet of companies’ performance data