Companies' performance 2014-15

Our shared vision for the water sector in England and Wales is one where customers and wider society have trust and confidence in water and wastewater services, reflecting the vital nature of these public services. We want the companies that provide these services to be accountable to their customers for delivering the services they need and want at a price they can afford.

As part of this, we expect companies to report on their performance directly to customers and other stakeholders. Having information that is easy to understand and navigate provides transparency and helps everyone build trust and confidence in water. Information forms the basis for conversations so that water companies can listen to their customers and deliver the outcomes they, the environment and wider society want.

Water companies have published information showing customers how they are performing against a range of indicators during 2014-15. This is the fourth year they have reported information in this way, following our decision in 2012 to change the way that companies report so that they can communicate to customers more effectively.

Companies reported that they generally delivered good levels of service to most consumers in 2014-15. Yet there are areas they need to improve, in particular sewer flooding and pollution incidents.

In the table below we summarise the information that each company published in July 2015 about its performance against their key indicators.

You can find more information about the performance of your local water and sewerage or water only company on their website. If you cannot find this information you should speak to your company.

Company	Companies’ published performance	Links to companies’ published data
		Risk and compliance statement	Performance (key indicators)	Regulatory accounts	Upstream services data	Upstream services commentary	Accounting separation methodology statement
Anglian		Risk and compliance statement 2015	Annual report and accounts 2015		Upstream services 2014-15	Accounting Separation and Upstream Services Commentary 2015	Accounting Separation Methodology 2015
Dŵr Cymru		2015 regulatory accounts	2014-2015 annual performance report	Regulatory accounts	2014-15 Upstream services methodology table	2014-15 Upstream services methodology and accompanying commentary	Accounting separation methodology statement for the year ended 31 March 2015
Northumbrian		Annual performance report 2014-15		Financial statements March 2015	Upstream Services report 2014-15		Accounting Separation report 2014-15
Severn Trent		Annual compliance statement – 2015	Annual regulatory performance report – 2015	Annual report and accounts – 2015	Upstream services form	Upstream services commentary and methodology statement – 2015	Accounting separation commentary and methodology statement – 2015
South West		CAPR 2015			Upstream Services Data Methodology 2015	Upsteam Services Pilot Commentary 2015	Accounting Separation Methodology 2015
Southern		Annual report 2014-15			Extended Services 2014-15	ASM Statement 2014-15
Thames		TWUL-March-2015 signed			Methodology Statement 2015 for upstream services		Accounting separation methodology statement 2014-5
United Utilities		Risk compliance statement 2015	KPI 2015	Report and financial statements 31 March 2015	Upstream services table commentary		Accounting Separation methodology
Wessex		Annual report and accounts 2015	Annual review summary 2015)	Annual report and accounts 15	Upstream services tables and methodology statement 2014-15		AR and Accounts 15
Yorkshire		Risk and compliance statement		Annual report 2015	Upstream Services data	Upstream Methodology Statement	Accounting Separation Methodology Statement
Affinity		Risk and compliance statement 2014-15	Annual performance Report 2014-15	Annual report 2015	Methodology Statement for Accounting Separation 2014-15
Bournemouth		Board Compliance Statement	How we’re doing (summary)	How we’re doing (full)	Upstream Services 2014/15	Upstream Services Methodology Statement 2014/15	Accounting Separation Methodology Statement for Activity Costing Analysis 2014/15
Bristol		Regulatory performance report		Regulatory accounts	Current cost fixed asset methodology – C10 and C11 Current Cost fixed asset Methodology 2014-15 Operating Cost Methodology – C8 and C9 Operating Cost Methodology 2014-15 Accounting Service Methodology – Accounting Service Methodology 2014-15
Dee Valley		Risk and compliance statement	jr15 final key performance indicators	Regulatory accounts 2015	upstream services methodology 1415 final		accounting separation methodology 2015 final
Portsmouth		Risk-Compliance-Statement-2015-FINAL		Regulatory Accounts	Accounting Separation Methodology Statement – Upstream Services		Accounting Separation Methodology Statement
South East		Annual performance report 2014 2015		Regulatory Accounts 2015	Accounting separation and upstream Services – for the year ending 31st March 2015
South Staffordshire		Staffordshire KPIs Cambridge KPIs		Accounts 2014-15	Staffordshire region Upstream Services data. Cambridge Region Upstream Services data.	Staffordshire region Upstream Services Methodology Statement Cambridge Region Upstream Services Methodology Statement.	Accounting separation methodology – Staffordshire. Accounting separation methodology – Cambridge
Sutton and East Surrey		Annual report 2015			Upstream Services Cost Allocation Pilot 2014-15		Accounting Separation Methodology Statement 2015

Download a spreadsheet of companies’ performance data