Our shared vision for the water sector in England and Wales is one where customers and wider society have trust and confidence in water and wastewater services, reflecting the vital nature of these public services. We want the companies that provide these services to be accountable to their customers for delivering the services they need and want at a price they can afford.
As part of this, we expect companies to report on their performance directly to customers and other stakeholders. Having information that is easy to understand and navigate provides transparency and helps everyone build trust and confidence in water. Information forms the basis for conversations so that water companies can listen to their customers and deliver the outcomes they, the environment and wider society want.
Water companies have published information showing customers how they are performing against a range of indicators during 2014-15. This is the fourth year they have reported information in this way, following our decision in 2012 to change the way that companies report so that they can communicate to customers more effectively.
Companies reported that they generally delivered good levels of service to most consumers in 2014-15. Yet there are areas they need to improve, in particular sewer flooding and pollution incidents.
In the table below we summarise the information that each company published in July 2015 about its performance against their key indicators.
You can find more information about the performance of your local water and sewerage or water only company on their website. If you cannot find this information you should speak to your company.