Companies' performance 2014-15

Our shared vision for the water sector in England and Wales is one where customers and wider society have trust and confidence in water and wastewater services, reflecting the vital nature of these public services. We want the companies that provide these services to be accountable to their customers for delivering the services they need and want at a price they can afford.

As part of this, we expect companies to report on their performance directly to customers and other stakeholders. Having information that is easy to understand and navigate provides transparency and helps everyone build trust and confidence in water. Information forms the basis for conversations so that water companies can listen to their customers and deliver the outcomes they, the environment and wider society want.

Water companies have published information showing customers how they are performing against a range of indicators during 2014-15. This is the fourth year they have reported information in this way, following our decision in 2012 to change the way that companies report so that they can communicate to customers more effectively.

Companies reported that they generally delivered good levels of service to most consumers in 2014-15. Yet there are areas they need to improve, in particular sewer flooding and pollution incidents.

In the table below we summarise the information that each company published in July 2015 about its performance against their key indicators.

You can find more information about the performance of your local water and sewerage or water only company on their website. If you cannot find this information you should speak to your company.

Company Companies’ published performance Links to companies’ published data
Risk and compliance statement Performance (key indicators) Regulatory accounts Upstream services data Upstream services commentary Accounting separation methodology statement
Anglian GreenGreenGreenGreenGreenGreenGreenGreenGreenGreenGreenAmberAmberAmber Risk and compliance statement 2015 Annual report and accounts 2015 Upstream services 2014-15 Accounting Separation and Upstream Services Commentary 2015 Accounting Separation Methodology 2015
Dŵr Cymru GreenGreenGreenGreenGreenGreenGreenGreenGreenGreenGreenAmberAmberRed 2015 regulatory accounts 2014-2015 annual performance report Regulatory accounts 2014-15 Upstream services methodology table 2014-15 Upstream services methodology and accompanying commentary Accounting separation methodology statement for the year ended 31 March 2015
Northumbrian GreenGreenGreenGreenGreenGreenGreenGreenGreenGreenGreenGreenAmberAmber Annual performance report 2014-15 Financial statements March 2015 Upstream Services report 2014-15 Accounting Separation report 2014-15
Severn Trent GreenGreenGreenGreenGreenGreenGreenGreenGreenGreenAmberAmberAmberRed Annual compliance statement – 2015 Annual regulatory performance report – 2015 Annual report and accounts – 2015 Upstream services form Upstream services commentary and methodology statement – 2015 Accounting separation commentary and methodology statement – 2015
South West GreenGreenGreenGreenGreenGreenGreenGreenGreenGreenGreenAmberAmberRed CAPR 2015 Upstream Services Data Methodology 2015 Upsteam Services Pilot Commentary 2015 Accounting Separation Methodology 2015
Southern GreenGreenGreenGreenGreenGreenGreenGreenGreenGreenGreenGreenRedRed Annual report 2014-15 Extended Services 2014-15 ASM Statement 2014-15
Thames GreenGreenGreenGreenGreenGreenGreenGreenGreenAmberAmberAmberRedRed TWUL-March-2015 signed Methodology Statement 2015 for upstream services Accounting separation methodology statement 2014-5
United Utilities GreenGreenGreenGreenGreenGreenGreenGreenGreenGreenGreenGreenGreenAmber Risk compliance statement 2015 KPI 2015 Report and financial statements 31 March 2015 Upstream services table commentary Accounting Separation methodology
Wessex GreenGreenGreenGreenGreenGreenGreenGreenGreenGreenGreenGreenGreenAmber Annual report and accounts 2015 Annual review summary 2015) Annual report and accounts 15 Upstream services tables and methodology statement 2014-15 AR and Accounts 15
Yorkshire GreenGreenGreenGreenGreenGreenGreenGreenGreenGreenGreenGreenAmberAmber Risk and compliance statement Annual report 2015 Upstream Services data Upstream Methodology Statement Accounting Separation Methodology Statement
Affinity GreenGreenGreenGreenGreenGreenGreen Risk and compliance statement 2014-15 Annual performance Report 2014-15 Annual report 2015


Methodology Statement for Accounting Separation 2014-15
Bournemouth GreenGreenGreenGreenGreenGreenGreenAmber Board Compliance Statement How we’re doing (summary) How we’re doing (full) Upstream Services 2014/15 Upstream Services Methodology Statement 2014/15 Accounting Separation Methodology Statement for Activity Costing Analysis 2014/15
Bristol GreenGreenGreenGreenGreenGreenRed Regulatory performance report Regulatory accounts Current cost fixed asset methodology – C10 and C11 Current Cost fixed asset Methodology 2014-15
Operating Cost Methodology – C8 and C9 Operating Cost Methodology 2014-15
Accounting Service Methodology – Accounting Service Methodology 2014-15
Dee Valley GreenGreenGreenGreenGreenGreenRed Risk and compliance statement jr15 final key performance indicators Regulatory accounts 2015 upstream services methodology 1415 final accounting separation methodology 2015 final
Portsmouth GreenGreenGreenGreenGreenGreenGreenRed Risk-Compliance-Statement-2015-FINAL Regulatory Accounts Accounting Separation Methodology Statement – Upstream Services Accounting Separation Methodology Statement
South East GreenGreenGreenGreenGreenGreenGreenAmber Annual performance report 2014 2015 Regulatory Accounts 2015


Accounting separation and upstream Services – for the year ending 31st March 2015
South Staffordshire GreenGreenGreenGreenGreenGreenGreen Staffordshire KPIs

Cambridge KPIs

Accounts 2014-15 Staffordshire region Upstream Services data.

Cambridge Region Upstream Services data.

Staffordshire region Upstream Services Methodology Statement

Cambridge Region Upstream Services Methodology Statement.

Accounting separation methodology – Staffordshire.

Accounting separation methodology – Cambridge

Sutton and East Surrey GreenGreenGreenGreenGreenGreenAmber Annual report 2015 Upstream Services Cost Allocation Pilot 2014-15 Accounting Separation Methodology Statement 2015

Download a spreadsheet of companies’ performance data