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Ofwat

We regulate the water sector in England and Wales

  • About us
        • About us

          This section of the website sets out how we will work with others for the benefit of customers of water and wastewater services and wider society in England and Wales both now and in the future.

        • Our vision
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        • Our purpose – improving life through water
        • Our Customer Research
  • Regulated companies
        • Regulated  companies

          In this section you can find information for and about the water companies we regulate.

        • Markets
        • Water sector overview
        • Regulating monopolies
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        • Residential customers

          In this section of the website you can find information about water and sewerage supply to household consumers.

        • Your water bill
        • Customer assistance
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        • Business customers

          In this section of the website you can find information about water and sewerage supply to businesses, charities and public sector organisations.

        • Your water bill
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        • Surface water drainage
        • Becoming a self-supply licensee
        • Reselling water
        • Choosing your water retailer
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        • Investors

          In this section you can find information for investors in water companies.

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Home > Regulated companies > Regulating monopolies > Water Company Performance > Service and delivery 2016-17

  • < Regulating monopolies
    • Customer and developer services experience
    • Water Company Performance
      • Water Company Performance Report 2021-22
      • Service and delivery 2020-21
      • Service and delivery 2019-20
      • Service and delivery 2018-19
      • Service and delivery 2017-18
      • Service and delivery 2016-17
    • Information quality
    • Annual performance report
    • Historic performance
    • Charging
    • Charging Rules from April 2022
    • Information and assurance
    • Engaging with customers
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    • Trading and procurement codes
    • Derogations

Service and delivery 2016-17

2016-17

Read our press release about water companies’ performance in 2016-17

Read our press release confirming the rewards and penalties for three companies

Read our full ‘Service Delivery Report 2016-17’

Technical information

View companies’ outcomes, performance commitments and outcome delivery incentives 2016-17.

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