Third party intermediaries (TPIs) are common in a wide variety of markets including those with similar structures to the business retail market, such as energy and financial services. The use of TPIs is a key opportunity for customers to engage through a forum they already use for other services and may also offer a range of services bundled and sold together including other utilities.

We have published our approach to protecting customers in the business retail market through the introduction of principles for any new voluntary code of conduct for TPIs.