Third party intermediaries (TPIs) are common in a wide variety of markets including those with similar structures to the business retail market, such as energy and financial services. The use of TPIs is a key opportunity for customers to engage through a forum they already use for other services and may also offer a range of services bundled and sold together including other utilities.
We have published our approach to protecting customers in the business retail market through the introduction of principles for any new voluntary code of conduct for TPIs.
- Open Letter to all holders of Water Supply and Sewerage Licenses — Interaction with Third Party Intermediaries in the Business Retail Market, 14 December 2022
- Ofwat’s expectations of the opening up of the water market in 2017, Utilities Intermediaries Association seminar and exhibition, 9 June 2016
- A new business retail water market from April 2017 – third party intermediaries (TPIs), 19 May 2016
- Customer protection Code of Practice for the business retail water market: Template for TPI letter of authority, 16 May 2016