Skip to Content
  • Home
  • About us
  • Residential
  • Businesses
  • Developers
  • Regulated companies
  • Investors
  • Publications
  • Consultations
< Go back
About us
  • Meeting the challenges
  • Our vision
  • Who we are
  • Our strategy
  • Who we work with
  • Our duties
  • Our plans
  • Our performance
  • Our values
  • Gender pay gap
< Go back
Who we are
  • Rules of procedure
  • Minutes of board meetings
  • Board remuneration
  • Board Members' disclosable interests
< Go back
Our strategy
  • Your feedback
< Go back
Who we work with
  • Memorandums of understanding
  • Joint regulators group
< Go back
Our plans
  • Our interim business plan 2019-20
  • Forward programme
< Go back
Our performance
  • Annual reports
  • Business Impact Target
< Go back
Residential
  • Your water bill
  • Customer assistance
  • Supply and standards
  • Your water company
  • Conserving water
  • Discover Water dashboard
< Go back
Your water bill
  • Metering
  • Unmetered customers
  • Assessed charges
  • Water resale
  • Billing agents
  • Surface water drainage
  • Vacant properties
  • Tankered household waste
  • Payment options
  • Problems with your bill
< Go back
Customer assistance
  • Priority Services
  • WaterSure
  • Charitable trusts
  • Water Direct
< Go back
Supply and standards
  • Getting a connection
  • Responsibility for pipes and pumping stations
  • Pipes on private land
  • Information from your company
  • Leakage
  • Supply interruptions
  • Standards of service
  • Thames Tideway
  • Water pressure
< Go back
Getting a connection
  • Getting a connection - Wales
< Go back
Your water company
  • Contact details
  • Profits and dividends
  • Changing supplier
  • Information from your company
< Go back
Conserving water
  • Water saving tips
  • Help for you to save water
  • Drought
< Go back
Businesses
  • Your water bill
  • Supply and standards
  • Surface water drainage
  • Becoming a self-supply licensee
  • Reselling water
  • Choosing your water retailer
< Go back
Your water bill
  • Exemptions from charges
  • Controlling your bill
  • How non-household customers are charged
< Go back
Supply and standards
  • Water pressure
  • Getting a connection
  • Responsibility for pipes and sewers
  • Leakage
  • Supply interruptions
  • Public and private sewers
  • Standards of services
  • Work on private land
  • Arbitration
< Go back
Surface water drainage
  • Site-area based charging
  • Reducing your surface water drainage charges
  • Exemptions from charges
< Go back
Reselling water
  • Maximum price
  • Calculating water resale
< Go back
Choosing your water retailer
  • Choosing a new appointee
< Go back
Regulated companies
  • Markets
  • Water sector overview
  • Future markets
  • Regulating monopolies
  • Investigations
  • Price reviews
  • Resilience
  • Vulnerability
  • RAPID
< Go back
Markets
  • Business retail market
  • New Appointments and Variations (NAVs)
  • Connections market
  • Bioresources market
  • Review of incumbent company support for effective markets
  • Water bidding market
  • Direct procurement
< Go back
Business retail market
  • Business retail market performance
  • How we monitor the business retail market
  • Who is eligible?
  • Becoming a retailer
  • Self-supply
  • Approval of transfer schemes
  • Customer protections and powers
  • TPIs
  • Negotiating with new entrants
  • Market codes
  • Interim supply
  • How the market works
  • Open for business: Reviewing the first year of the business retail water market
  • State of the market 2018-19: Review of the second year of the business retail water market
< Go back
How we monitor the business retail market
  • Market monitoring
< Go back
Market monitoring
  • Gathering information
  • Intervening in the market
  • Processing and reporting information
< Go back
Becoming a retailer
  • Licence revocation
< Go back
Self-supply
  • Benefits and responsibilities of being a self-supplier
  • Application process
  • Self-supply FAQs
  • Self-supply documents
< Go back
Market codes
  • Code modifications
< Go back
Open for business: Reviewing the first year of the business retail water market
  • Interactive statistics
< Go back
State of the market 2018-19: Review of the second year of the business retail water market
  • Interactive statistics - year two of the business retail market (2018-19)
< Go back
New Appointments and Variations (NAVs)
  • Getting a new appointment
  • Choosing your supplier
  • NAV publications
< Go back
Getting a new appointment
  • Application process
  • Bulk supply agreements
  • Protecting customers
  • Eligibility
  • Financial viability
  • Infrastructure charges
< Go back
Connections market
  • Self-lay
  • Interest rates - Wales only
  • New connections
  • Code for Adoption Agreements
< Go back
New connections
  • New connections - English undertakers
  • New connections – Welsh undertakers
< Go back
Bioresources market
  • Bioresources market information
< Go back
Review of incumbent company support for effective markets
  • Questions and answers: Review of incumbent company support for effective markets
< Go back
Water bidding market
  • Company bid assessment frameworks
  • Water resources market information
  • Water trading
< Go back
Direct procurement
  • Thames Tideway
< Go back
Water sector overview
  • Water 2020
  • Types of supplier
  • Licences and licensees
  • Legislation
< Go back
Water 2020
  • Water 2020 documents
< Go back
Licences and licensees
  • Licence amendments
  • New appointment and variations applications
  • Becoming a new supplier
< Go back
Becoming a new supplier
  • Becoming a water supply and sewerage licensee
< Go back
Future markets
  • Residential retail market
< Go back
Residential retail market
  • Residential retail assessment and key findings
  • Residential retail customer research and feedback
  • Residential retail analysis of cost and benefits
  • Residential retail building for success
  • Residential retail lessons from other markets
  • Residential retail history, background and changing markets
< Go back
Regulating monopolies
  • Customer and developer services experience
  • Outcomes
  • Monitoring financial resilience
  • Information quality
  • Annual performance report
  • Historic performance
  • Charging
  • Bills and charging schemes
  • Information and assurance
  • Engaging with customers
  • Board leadership
  • Competition law compliance
  • Trading and procurement codes
  • Derogations
< Go back
Customer and developer services experience
  • C-MeX and D-MeX development process
  • Stakeholder engagement and terms of reference
  • Data protection
  • Service incentive mechanism
< Go back
Service incentive mechanism
  • Service incentive mechanism 2017-18
  • Service incentive mechanism 2016-17
  • Service incentive mechanism 2015-16
< Go back
Outcomes
  • Service and delivery 2018-19
  • Service and delivery 2017-18
  • Service and delivery 2016-17
< Go back
Monitoring financial resilience
  • Targeted review of pensions
< Go back
Annual performance report
  • Regulatory Accounts Working Group
< Go back
Historic performance
  • Companies' performance 2014-15
  • Companies' performance 2013-14
  • Companies' performance 2012-13
  • Performance commentary 2011-12
< Go back
Companies' performance 2014-15
  • Customers
  • Environmental impact
  • Reliability and availability
  • Financial
  • Board leadership, transparency and governance
  • How we hold companies to account
< Go back
Companies' performance 2013-14
  • Customers
  • Environmental impact 2013-14
  • Reliability and availability 2013-14
  • Financial 2013-14
  • Board leadership transparency and governance 2013-14
< Go back
Companies' performance 2012-13
  • Customers
  • Environmental impact
  • Reliability and availability
  • Financial
  • How water companies are held to account
< Go back
Performance commentary 2011-12
  • Customer experience
  • Environmental impact
  • Reliability and availability
  • Financial
  • Properties billed and metering rates
  • Risk and compliance statements 2012
  • Key performance indicators 2012
  • Links to regulatory accounts 2012
< Go back
Investigations
  • How we investigate
  • Mergers
  • Open cases
  • Closed cases
  • Whistleblowing
  • Making a complaint
< Go back
How we investigate
  • Our priorities
  • Our complaints and disputes process
  • Complaints and disputes we can help with
  • Complaints and disputes we cannot deal with
  • Alternative dispute resolution routes
  • What to do if you are unhappy with our service
< Go back
Closed cases
  • Competition cases
  • Guaranteed standards regulations cases
  • Water Industry Act 1991 cases
  • Enforcement cases
< Go back
Water Industry Act 1991 cases
  • s17e closed cases
  • s105 closed cases
  • s45 closed cases
  • s94 closed cases
  • s122 closed cases
  • s181 closed cases
  • s99 closed cases
  • s30A closed cases
  • s51c closed cases
  • s56 closed cases
  • s126 closed cases
  • s51a closed cases
  • s51b closed cases
  • s42 closed cases
< Go back
Price reviews
  • 2019 price review
  • 2024 price review
  • 2016 non-household retail price review
  • 2014 price review
  • Interim determinations
  • Previous price reviews
  • Substantial effect determinations
< Go back
2019 price review
  • Draft determinations
  • Initial assessment of plans
  • Business plans
  • Framework and methodology
  • Data tables and models
  • PR19 useful documents
  • Workshops and working groups
  • Customer challenge groups
  • Legacy issues and PR14 reconciliation
< Go back
Framework and methodology
  • Draft methodology
< Go back
Data tables and models
  • Company specific data tables
< Go back
2024 price review
  • PR19 reconciliation models
< Go back
2016 non-household retail price review
  • PR16 final determinations
< Go back
2014 price review
  • Method and modelling
  • Risk-based review
  • Draft determinations
  • Final determinations
  • Customer engagement
  • Wholesale controls
  • Retail controls
  • Implementing price limits
  • Future price limits
< Go back
Resilience
  • Sustainable drainage
  • Climate change
  • The long-term potential for domestic demand management in the water sector
  • Water resource planning
  • Abstraction
  • Resilience: financial, corporate and operational
< Go back
Water resource planning
  • Ofwat's views on companies' draft WRMP14 Plans
  • Ofwat's engagement on WRMP19
< Go back
Vulnerability
  • Debt management and other retail costs: research and recommendations
  • Consumer policy
< Go back
Investors
  • Investor information
  • Annual publications
  • PR19
  • PR14
  • Contact
  • Accessibility
  • Privacy Policy
  • Media
  • Blog
  • Cymraeg
  • Freedom of Information
  • Suppliers
  • Contact us
  • Jobs
  • Accessibility
  • Privacy Policy
  • Media
  • Blog
  • Cymraeg
  • Freedom of Information
  • Suppliers
  • Contact us
  • Jobs
Home
The economic regulator of the water sector in England and Wales
Menu
  • Home
  • About us
  • Residential
  • Businesses
  • Developers
  • Regulated companies
  • Investors
  • Publications
  • Consultations

Home > Regulated companies > Investigations > Closed cases > Water Industry Act 1991 cases > s181 closed cases

    < Investigations
    • How we investigate
    • Mergers
    • Open cases
    • Closed cases
      • Competition cases
      • Guaranteed standards regulations cases
      • Water Industry Act 1991 cases
        • s17e closed cases
        • s105 closed cases
        • s45 closed cases
        • s94 closed cases
        • s122 closed cases
        • s181 closed cases
        • s99 closed cases
        • s30A closed cases
        • s51c closed cases
        • s56 closed cases
        • s126 closed cases
        • s51a closed cases
        • s51b closed cases
        • s42 closed cases
      • Enforcement cases
    • Whistleblowing
    • Making a complaint

s181 closed cases

Details of s181 Pipelaying on private land cases are shown below.

Showing 6 results for All
  • Complaint against Thames Water about work on private land

    27 February 2019 - Publication - s181 / Water Industry Act cases

  • Complaint against Northumbrian Water about work in private land

    28 June 2018 - Publication - s181 / Water Industry Act cases

  • Complaint against Welsh Water about work in private land

    12 December 2016 - Publication - s181 / Water Industry Act cases

  • Complaint against Yorkshire Water regarding work in private land

    28 June 2016 - Publication - s181 / Water Industry Act cases

  • Complaint against Wessex Water regarding work in private land

    22 April 2015 - Publication - s181 / Water Industry Act cases

  • Complaint against Sutton and East Surrey Water about work in private land

    20 November 2014 - Publication - s181 / Water Industry Act cases

Linkedin Twitter
@Ofwat

Latest jobs

Our people are our greatest strength. Could you come and be part of our team?

Find out more...

News

Our latest press releases and information bulletins.

Find out more...

Contact us

Information on how to contact us by phone, email or by post.

Find out more...
© Ofwat 2019
  • Accessibility
  • Privacy Policy
  • Media
  • Blog
  • Cymraeg
  • Freedom of Information
  • Suppliers
  • Contact us
  • Jobs