Supporting documents - responses for the review of incumbent company support for effective markets

Below is the supporting documentation to 15 wholesalers’ responses.

 

Affinity Water	N/A
Anglian Water	Annex 1 Annex 2 Annex 3 Annex 4
Bristol Water	N/A
Northumbrian Water	Appendix A1a NES Charges Steering Group – ToR Appendix A1b NES Board Statement of Assurance for Indicative Primary Wholesale Charges 2020-2021 CSG Appendix A1c NES Business Limited – Letter of Assurance Appendix B1a NES Wholesale report 2017 Appendix B1b NES Wholesale 2018 report Appendix B2a Participation Evidence Summary Appendix B3a NES Wholesale Organagram Appendix B3b NES CPW067 NWL RFI Response Appendix B4 NES Our Vision, Our Values, Our Way Booklet Appendix B6 NES IPRP ELT paper Appendix B7a NES Ready4Retail ELearning doc Appendix B7b NES E learning questions Appendix B8a NES B5 Meter exchange process Appendix B8b NES SLA Report Appendix B11a Error Log Extract Appendix B12a Code of Practice Addendum Appendix B12b How we will process your bulk supply application Appendix B12c BDA Appendix B12d NAV BSA Appendix B12e partial surface water drainage allowance Appendix B12f Sensitive Customer Guidance Appendix B12g Reconnections Guidance Appendix B12h Water Regulations Policy 170629 Appendix B12i Data Logging Policy Appendix B12j Leakage Allowance Policy Appendix B12k Flushing Allowance Policy Appendix B14a Alternative Credit Support Agreement Appendix B16a Retailer Survey 2018 Appendix B16b Retailer Onboarding Schedule 2 Check List Appendix B19a Charter for retailers Appendix C2a Developer Charging Arrangements Appendix C2b Water UK Performance Appendix C2c Standard letter template Appendix C2d Self Lay connections Appendix C3a Developer customer data Appendix C7a Charging commentary Appendix C8a procurement policy Appendix C8b framework rates Appendix C9a additonal charges Appendix C11a Developer services organagram Appendix c12a Developer conference agenda Appendix c12b 2020 Charges letter to developers Appendix C14a Self lay adoption correspondence
Portsmouth Water	Q1 Annex C Q2 Annex C Q10 Annex C Q12 Annex B Q12d Annex C Q13 Annex B Q15a Annex B Q16a Annex B
Sutton and East Surrey Water	N/A
South East Water	Appendix 1 Appendix 3 Appendix 4 Appendix 5
Southern Water	Part 1 (SD1-10) Part 2 (SD10-20) Part 3 (SD21-38) Part 4 (SD39-60)
South Staffordshire Water	Appendix
Severn Trent Water	Appendix B6 – STPlc Disclosure Comms and Improvement plan Appendix B16 – STW – TE Change proposals Appendix B16 – STW – TE Forward Fix Implementation Appendix C2 – DS Organogram Responsibilities Appendix C8C – New Connections Charges 2019-20 Board Statement Appendix C10 – Bulk supply agreement Appendix C12b – HBF Forum Appendix C12b Appendix C12d – NAV Engagement Day Appendix C12d – CCW charges and D-MeX update presentation 27 September 2019 Appendix C12d – Charges Developer Day 19 September 2019 Appendix C12d – HBF – New connections charges & engagement session 2 October 2019 Appendix C12d – HBF collaboration notes Appendix C12d – Large Developer Customer Forum 25.07.19  Appendix C12d – Large Developer Customer forum 2018  Appendix C12d – Self Lay Forum August 2019 Agenda Appendix C12d – SLP Adoption Codes drop in session Brown paper Appendix C12d – Stakeholder engagement charges timeline Appendix C12d – Waste focused developer forum agenda
South West Water	Appendix
Thames Water	AnnexB Q4 Non-Household Market Steering Board  20170925 – Minutes AnnexB Q4 Market Steering Board meeting 25 Sep 2017 Engagement plan full pack AnnexB Q4 Non-Household Market Steering Board ToR AnnexB Q5 091018 Performance Rectification Plan AnnexB Q5  MPS7 IPRP May19 AnnexB Q5 IPRP 2019-10-22 MPS3 IPRP submission AnnexB Q5 MPS3 AnnexB Q6 Customer Operations Performance Meeting 9.10.19 AnnexB Q6 Extract from Thames Water Board Report September 2019 AnnexB Q6 Non-Household Market Steering Board Slides 06.11.18 AnnexB Q6 WMS Peformance Meeting 14.5.19 AnnexB Q8 OPS Sign off Sheet February 2019 AnnexB Q12 Ofwat response good practice guide review AnnexB Q13 Digital Strategy Committee – Bilaterals design workshop – 8th May 2018 AnnexB Q13 Digital Strategy Committee DSC01.3 AnnexB Q13 MOSL RFI 21012019 AnnexB Q14 Disconnections and Reconnections Policy v2.4 AnnexB Q14 Non household customer side leakage policy v3.6 AnnexB Q14 Trade effluent policy v3.2 AnnexB Q14 TW Market Audit site visit report AnnexB Q16 Completed WTD & WSO Questionnaire AnnexB Q16 Questionnaire AnnexB Q16 Retailer Forum AnnexC Q1 Appendix 3 Quote letter template AnnexC Q1 Appendix 5a Face-to-face competition training for DS Nov 2018 AnnexC Q1 Appendix 5b TW E-learning competition training 2019 screenshots AnnexC Q1 Appendix 5c Competition Compliance Factsheet (2018-19) AnnexC Q1 Appendix 5d Competition Compliance Manual 2018-19 AnnexC Q1 Appendix 5e Competition Compliance Policy AnnexC Q1 Appendix 5g Alliance Partner Compliance Policy AnnexC Q2 Appendix 1 Code of Adoption (Sewerage) presentation, Water UK, Nov 2018 AnnexC Q2 Appendix 2 Improving the developer experience presentation, Utility Week Live May19 AnnexC Q2 Appendix 3 TW response to behavioural improvements project recommendations report AnnexC Q2 Appendix 4 D-MeX presentation at Ofwat Water UK Developer Day 21 Oct 2019 AnnexC Q2 Appendix 5 Positive feedback on TW Developer Services AnnexC Q3 Appendix 1 Classification of brownfield and greenfield AnnexC Q6 Appendix 2 Detailed review of Emma Kelso letter 29.4.19 AnnexC Q6 Appendix 3 Summary review of Emma Kelso letter 29.4 AnnexC Q10 Appendix 1 IPS 1B #1391143 v1 BSA (Guarantee) 090919 AnnexC Q10 Appendix 2 IPS 1B #1391146 v1 BSA (Deposit) 090919 AnnexC Q10 Appendix 3 IPS 1B #1391147 v1 BDA in OWC area (Deposit) 090919 AnnexC Q10 Appendix 4 IPS 1B #1391148 v1 BDA in OWC area (Guarantee) 090919 AnnexC Q10 Appendix 5 PS 1B #1391149 v1 BDA in TW area (Deposit) 090919 AnnexC Q10 Appendix 6 IPS 1B #1391152 v1 BDA in TW area (Guarantee) 090919 AnnexC Q12 Appendix 02a Developer Day 7 Feb 2019 slides AnnexC Q12 Appendix 02b Slido poll results Developer Day 7 Feb 2019 AnnexC Q12 Appendix 02c Example 2019 DD email invite to non subscribers (a one-off) AnnexC Q12 Appendix 03a Developer Scrutiny Panel 10 July 2019 slides including minutes AnnexC Q12 Appendix 04b Ask the Expert roadshow (Hoare Lea) slides 15 May 2019 AnnexC Q12 Appendix 05a – Developer newsletter 23 Sept 2019 AnnexC Q12 Appendix 07 DS 2020 Charging Arrangements – independent consultation AnnexC Q12 Appendix 08 DS 2020 connection charges workshop 13 June 2019 slides inc minutes – Part 1 AnnexC Q12 Appendix 08 DS 2020 connection charges workshop 13 June 2019 slides inc minutes – Part 2 AnnexC Q12 Appendix 09a Self-lay newsletter 2 Sept 2019 AnnexC Q12 Appendix 10a Self-lay forum 25 Sept 2019 slides AnnexC Q12 Appendix 10b Slido poll results self-lay forum 25 Sept 2019 AnnexC Q12 Appendix 11 Code for adoptions workshop 20 Nov 2018 slides AnnexC Q12 Appendix 13a Charging consultation launch message to NAVs AnnexC Q12 Appendix 13b TW Stakeholder newslatter- Focus on dry weather message to NAVs AnnexC Q12 Appendix 13c NAV wholesale tariff document release AnnexC Q12 Appendix 13d TW NAV Tariff document NAV service offering AnnexC Q12 Appendix 13e NAV Service Offering – 2nd draft release AnnexC Q12 Appendix 14 NAV Portal AnnexC Q12 Appendix 15 NAV Open day – Final slide deck 2018 AnnexC Q14 Appendix 1a Internal playback sessions for Water Code for Adoption Stages 1-2 AnnexC Q14 Appendix 1b Internal playback sessions for Water Code for Adoption Stages 3-7 AnnexC Q14 Appendix 2 Self-lay Letter Templates AnnexC Q14 Appendix 3 CfA Waste Sewer Adoption process
United Utilities	Appendix
Wessex Water	Annex B Q7 Annex B Q12 Annex B Q14 Annex B Q16b – Retailer March 2019 Annex B Q16b Retailer account meeting – August 2019 Annex C – Summary of changes to the 2019-20 Charging Arrangements Annex C – Developer Day Flyer 1 Annex C – Developer Day slidepack Part 1 Annex C – Developer Day slidepack Part 2 Annex C – Developer Day slidepack Part 3 Annex C – Developer Day slidepack Part 4 Annex C – Developer Forum Part 1 Annex C – Developer Forum Part 2 Wholesale policy draft
Yorkshire Water	Appendix a1 – NHHR Board Committee ToR Appendix a2 – Competition and Markets Committee ToR Appendix a3 – Extract from YWLT Minutes – 16.09.2019 Appendix a4 – Bioresources update to YWLT (Extracts) Appendix a5 – Board oversight of Plan development (Extract) Appendix a6 – YW_Compliance_Report_2019 Appendix b1 – Panel Release Letter Appendix b3 – Dashboard Appendix b4 – Retailer Newsletter 2019 Appendix b5 – TOR Wholesale Retail Meeting Framework Sep19 Appendix c1 – Yorkshire_Water Information Security Policy Appendix c2 – Developer Services Actions Appendix c3 – XDS Quarterly Forum_040419 Appendix c5 – NY 040419 Forum Email Appendix c6 – Invite for New Connection Services Charging Arrangement 202021) Appendix c7 – Charges 2020 Appendix c8 – NAV New Connection Metrics